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Digital transparency for your customers – less work for your team

Give your business customers direct access to purchase order statuses, invoices, and delivery dates – in real time from your SAP S/4HANA system, without having to use the phone or email.

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24/7 real-time access to purchase orders, invoices, and deliveries.

Put an end to unnecessary inquiries – get a streamlined start on digitalization

In many companies, manual inquiries about delivery times or invoices tie up valuable resources in the service team, while valuable data in the ERP system remains unused. The SAP B2B Self-Service Portal solves this problem with radical simplicity: Using the SAP Commerce Cloud, your customers can access S/4HANA data directly – without the need for time-consuming data replication or complex large-scale projects.

Your benefits at a glance:

  • Efficiency instead of process costs: Reduce your team’s workload when it comes to routine inquiries and cut wait times for your customers at the B2C level.
  • Fast implementation: Short project durations thanks to a clear focus on the most important service functions.
  • Low risk & high scalability: Leverage a proven standard integration and scale up to a full-fledged e-commerce channel as needed.

Everything your customers need for their day-to-day business

  • Purchase order overview
    Transparent history across all orders (offline & online).

  • Real-time status updates
    Current delivery dates taken directly from the ERP system.

  • Document self-service
    24/7 access and download of invoices and certificates.

  • Account management
    Independent management of roles and authorizations.

For whom was the portal designed?

This pragmatic approach is ideal for companies that:

  • Want to quickly improve service quality.
  • Need to reduce the workload of their internal teams.
  • Use SAP S/4HANA as the central component of their IT.
  • Want to make investments gradually and in a controlled manner.

Take the first step toward digital excellence

Ready for fewer manual processes and satisfied customers? Let’s find out together how the SAP B2B Self-Service Portal can optimize your processes.