Main project goals

• introducing SAP Sales Cloud to support all sales-relevant processes from visitor management and lead and opportunity management to quotations and the global rollout of an solution
• replacing the existing hotline solution with the SAP Service Cloud solution with full integration into the customer service processes in SAP ERP
• integration of SAP Field Service Management into the service process, therefore digitalizing the entire service process from the first interaction with a customer to the resolution of the service case

Solution

• full integration of customer experience processes with ERP processes
• integration with the existing MS Office environment
• easy-to-use solution that can be mastered by a large number of users very quickly
• 24/7 availability
• mobile use of all functions of the customer experience processes

Important benefits

• highly integrated overall solution
• use of standardized and harmonized processes in all subsidiaries
• worldwide use of a common service desk for customers and cross-company management of technician assignments
• end-to-end processes across company boundaries, from the recording to the resolution of service cases
• digitalization of all customer service processes through the use of integrated mobile solutions

Input and contribution of CNT

• project management and coordination
• solution architecture and overall solution concept
• integration into ERP processes
• implementation, customizing, and development
• standardization of test management
• overall cut-over coordination
• ongoing support and optimization

Main project goals

• new implementation of SAP ERP ECC at headquarters, including the system integration of other SAP solutions as well as business-relevant third-party systems along the entire value chain
• expansion of the overall process coverage through cloud solutions (CX, Success Factors, BTP) and modern evaluation tools
• template creation to roll out standardized processes throughout the company
• process enhancements and process optimization
• standardization of the project approach in the following areas
  • testing / training
  • cut over / go-live / hypercare and support
• process visualization with Signavio

Solution

• central project approach for new installations business and retrofits
• material master management and distribution with proMaterial (add-on of the CNT industry solution for engineering and construction)
• integrated customer service process
• packaging, labeling, and shipping processing as well as container tracking at the construction site via proShipping (add-on of the CNT industry solution for engineering and construction)

Important benefits

• highly integrated overall solution
• use of standardized and harmonized processes in all subsidiaries
• standardization of the development process and process integration into project management
• worldwide use of a common service desk for customers and cross-company management of technician assignments
• digitalization of all customer service processes through the use of integrated mobile solutions

Input and contribution of CNT

• solution architecture
• project management and coordination
• deployment of the CNT industry solution and best practices for engineering and construction: proSolution
• creation of an overall solution concept
• implementation, customizing, and development
• standardization of test management
• overall cut-over coordination
• ongoing support and optimization

Main project goals

• harmonized SAP S/4HANA template
• creation of a basis for further rollouts at other subsidiaries
• greenfield approach
• simplified process with best practice approach
• simplified system using the S/4HANA standard

Solution

• To achieve the project objective, a greenfield approach with a template approach was chosen.
• Using SAP S/4HANA as a basis, the IT and process landscape was redefined.
• naming of the main processes based on a best practice approach

Important benefits

• optimization of E2E processes
• continuous overall process
• increased efficiency through standardized process flows
• transparent project cost controlling

Input and contribution of CNT

• solution concept
• solution architecture
• project management
• solution customizing and implementation

Main project goals

• creation of a concept for data archiving and data deletion in SAP
• reduction of database usage in preparation for an S/4 conversion
• implementation of the GDPR in the SAP ERP and SAP ERP HCM systems
• knowledge transfer for the internal implementation of archiving and deletion runs

Solution

• At the beginning, database, table and interface analyses were used to determine where personal data – in the sense of the GDPR – can be found and where it is distributed. Subsequently, a more detailed examination of the results and an analysis of the business processes took place in the course of several workshops with the affected departments. Based on the results, an overall concept was developed with the involvement of a data protection officer.
• The SAP Information Lifecycle Management (ILM) component was chosen as the central element in the implementation.

Important benefits

• rule-based archiving and deletion
• restricting access to personal data
• data protection-compliant deletion of personal data
• deletion directly from the database or from an archive
• increased system performance and cost savings as a result of reducing the data volume and relieving the load on the database
• setting destruction locks (e.g., in legal cases)
• traceability and data control
• no additional license costs when used for GDPR purposes

Input and contribution of CNT

• as-is analysis of tables, processes, and interfaces
• identification of the ILM objects
• solution conception
• project coordination
• customizing and implementation of the solution
• customer-specific reports
• coordination and execution of tests
• documentation and user training

Main project goals

• new implementation of SAP S/4HANA taking into account a best-in-class industry template for engineering and construction: proSolution
• close collaboration with the client’s SAP experts in order to

1. improve weak areas of the legacy system
2. keep the external overall expenses as low as possible

• implementation of some proSolution add-ons for overall process optimization

Solution

• redefinition of the overall process based on the proSolution methodology
• implementation of SAP PS as the logistics and finance technology core of the overall process
• template definition as basis for further rollouts

Important benefits

• rapid prototyping on the basis of the proSolution test system for overall process definition
• redefinition of the process chain:

1. construction / manufacturing / assembly / shipping incl. order change management
2. from a process-organizational and system-technical point of view

• implementation of an integrated planned and actual cost approach along the project structure
• preparation of additional optimization steps for future project phases

Input and contribution of CNT

• application of CNT methodology for the introduction of the industry template proSolution
• key user qualification through CNT know-how transfer
• implementation of selected proSolution add-ons

Main project goals

• process optimization for the implementation of projects
• ensuring a continuous material flow during the project
• simplifying the investment process through an optimized material master concept
• introduction of new functionalities for the documentation of customer systems to improve customer support over the entire life cycle

Solution

• The starting point for the optimization was the deviations in the WBS BOMs for design and logistics. In the first step, the WBS BOM was defined as a core element for all processes in an investment project.
• The technical implementation is based on the SAP-certified CNT industry solution proBOM. This solution can be used to convert design bills of materials with specified quantities into a new structure optimized for logistics.

Important advantages

• process acceleration through simplification of parts list management with proBOM
• improved customer service by optimizing plant documentation

Input and contribution of CNT

• support in project and process management
• best practice input from consultants as a basis for process definitions
• optimization of business processes
• support

Main project goals

• creating a global ERP template
• replacing over 20 different systems
• standardized rollout and implementation approach for 21 companies
• global (EMEA) linking of all processes and locations

Solution

• creation of a template for all processes (in-house production, intercompany trade as well as third parties + affiliated companies outside of EMEA)
• process for delivery and invoicing of all subsidiaries and their customers from central warehouse in Europe
• implementation of a new company-wide service process
• master data and process harmonization in the areas of purchasing, sales, accounting, controlling, materials management, project system, and asset management
• automated intercompany processing via EDI
• EDI process handling with main suppliers and customers
• shop floor integration with MES tools
• engineering change management

Important advantages

• standardization of processes and master data
• better resource overview for the service area
• multi-site demand and production planning
• automation of business process
• keyword of the customer: ONE LEAN customer centric organization

Input and contribution of CNT

• implementation and rollout of the ERP Template
• support in the harmonization of business processes
• support in the harmonization of master data
• implementation of EDI processes
• development of several tailored solutions
• mapping of the process map with ERP processes
• ongoing support and optimization following successful global rollouts

Main project goals

• Establishment of a company-wide reporting concept based on globally agreed KPIs and „conformed dimension“
• Uniform standards for all centrally serviced reporting products
• Presentation of the company‘s central KPIs in a management dashboard

Solution

• Design of a generic key figure model
• Integration of databases from different divisions
• Development of a data model for the central maintenance of the KPIs
• Iterative dashboard design based on an agile process model
• Sequential extension to the different divisions (finance, production, marketing) and hierarchical levels (C-Level, top management, head of department…)

Important benefits

• A central dashboard application that covers all divisions and organizational levels
• Each dashboard user can be dynamically supplied with an individual set of KPIs
• The content on the homepage can be adapted directly by the user or set centrally
• Drill-down options from the top-level KPIs down to the document level directly in the dashboard application
• Technical and organizational „single point of truth“

Input and contribution of CNT

• Project management
• Creation of a solution concept
• Implementation of data models and dashboard solution
• Ongoing support and optimization

Main project goals

• replacement of a local ERP system for three (AT) companies in three different divisions
• definition of template processes for three divisions as a basis for later rollouts
• standardization of processes in project management, controlling, purchasing, invoice verification across divisions
• mapping of division specifics

Solution

• The detailed analysis of the actual and target processes resulted in a catalog of requirements that served as the basis for both the software selection and the definition of the blueprint. The template development and the implementation in the main companies of the respective division in AT were carried out in one step. At the same time, the template was rolled out to the UK and AE.
• For the best practice approach, CNT’s certified industry solution – proSolution© – was used.

Important benefits

• uniform, cross-divisional processes
• specific design of processes for individual divisions
• uniform project controlling
• uniform bill release process, with the release workflow being tailored to the special needs of construction

Input and contribution of CNT

• blueprint and prototype development together with the process owners of the individual divisions
• implementation of the solution
• ensuring process mapping close to the SAP standard

Main project goals

• replacement of local ERP systems on the basis of a best practice approach
• definition of template processes as a basis for rollouts
• standardization of controlling processes
• flexibility in terms of local logistic process adaption

Solution

• During template development, the main processes of the most important subsidiaries were taken into account and the general process tasks and delimitations were defined.
• Special attention was paid to an overall approach in the highly integrated SAP ERP system in order to efficiently handle business processes in the future. In this respect, the certified industry solution from CNT – proSolution© – was used.
• Due to the standardized integration of the EDM system (Engineering Data Management System), frictional losses between design and logistic processing are avoided as much as possible.

Important benefits

• centralized controlling approach
• global collaboration
• integration of small logistic units is possible in a timely and cost-effective manner

Input and contribution of CNT

• blueprint and prototype development together with global process owners
• clustering of processes for the client’s large companies, small units, and administrative units to enable efficient and timely rollouts
• ensuring process integration
• rollout support of the internal SAP team regarding feasibility and implementation of new requirements (change requests)

Main project goals

• creation of a global ERP template
• replacement of 16 different ERP systems
• standardized rollout and implementation approach
• global networking of all processes and locations

Solution

• A global SAP ERP system tailored to the client’s requirements was implemented.
• With the system, resources can be deployed globally and are integrated into the company’s logistical and financial processes.
• SAP DMS (Document Management System) which allows central access to engineering documents as well as technical documentation was used. The documents that are an important foundation for system construction are also integrated within the operative processes.
• The processes of the client were harmonized, which is reflected, for example, in the areas of purchasing, accounting, and controlling.

Important benefits

• increased effectiveness through global resource planning
• reduction of warehouse stock
• automation of business processes
• reduction of IT system costs and risks

Input and contribution of CNT

• creation of the blueprint for the ERP template
• joint development of the ERP system
• implementation of the ERP template
• support in the harmonization of business processes
• support during the global rollout
• implementation of the best practice scenarios in construction
• mapping of the process map in ERP processes
• development of the method and guide for the implementation and rollout of the ERP template

Main project goals

• improvement of logistics and controlling processes
• introduction of an integrated reporting system on a P&L basis through:
  • continuous structures from calculation to the actual values
  • fully available and verified budgets

Solution

• efficient planning and execution of customer projects
• consistent overall processes can be mapped in a homogeneous system landscape
• cost and budget planning on a P&L basis
• no data redundancies

Important benefits

• optimization of the overall process around project planning and execution
• consistency of the overall process
• increased efficiency through standardized process flows
• transparent project cost controlling

Input and contribution of CNT

• solution concept and design
• solution architecture
• project solution management
• customizing and implementation of SAP PS and proCosting
• coordination and execution of tests
• cut over
• hypercare

Main project goals

• uniform SAP S/4HANA template for the entire corporate group
• creation of a basis for future rollouts at the various locations worldwide
• implementation of a greenfield approach
• process simplification via best practice approach
• system simplification via the increased use of the S/4HANA standard to minimize complexity

Solution

• To achieve the project objective, a greenfield approach with a template approach was chosen.
• Based on SAP S/4HANA, the IT and process landscape was redefined.
• naming of the main processes based on a best practice approach

Important benefits

• optimization of E2E processes
• consistency of the overall process
• transparent project cost controlling
• increased efficiency through standardized process flows

Input and contribution of CNT

• solution concept
• solution architecture
• project management
• customizing and implementation of the solution

Main project goals

• convert existing R/3 system to S/4HANA
• data and structure cleanup / organizational cleanup
• implement profit center accounting with document split
• selective data transfer from R/3:
  1. current year + previous year + open documents in both FICO and logistics (purchase orders, sales orders, production, ….)
  2. entire asset accounting

Solution

• The existing R/3 system is copied without data to a new database (HANA) and lifted by CNT to S/4HANA using SUM.
• customizing for profit center accounting with document split, other adjustments in customizing/coding
• Selective data migration together with SNP – CrystalBridge selects the data to be taken along on the basis of selection rules and then codes the data into the new structure using mapping rules defined together with the client. The data is loaded into the new system.
• The “old” system remains frozen for the next few years as a one-touch system.

Important benefits

• The existing system can continue to be used.
• Apart from the newly defined processes, only necessary adjustments are made.
• The costs are significantly lower compared to the greenfield approach.
• Due to the empty shell conversion and the new data migration, all desired structural and organizational changes can be carried out (e.g., new controlling area, new operating concern, plant consolidation, …).
• Only that which has been defined is transferred. The result is a clean system.

Input and contribution of CNT

• entire project concept
• project management and coordination with the client
• system conversion
• customizing
• code check and partial adaptation
• planning and execution of tests, dress rehearsal and go-live (cutover)

Main project goals

• introduction of a user-friendly interface for the procurement of indirect materials and services
• optimization of processes for service procurement with a focus on service recording
• automation of procurement processes through electronic document exchange
• simplification of the exchange of documents such as manuals and test certificates with suppliers

Solution

• implementation of SAP Ariba Buying and Commerce Automation
• integration of SAP Ariba with SAP ERP
• connecting SAP ERP with Ariba Network for the digitization of procurement documents for direct materials
• activation of purchasing catalogues

Important Benefits

• simplification of purchasing processes for the requester through the user-friendly interface in Guided Buying
• optimization of the processes for recording order confirmations, shipping notifications, and invoices through digitalization
• simplification of document sharing with suppliers using Ariba Network features
• reduction of costs for the handling of service entries

Input and contribution of CNT

• experienced SAP Ariba consulting team
• project management and coordination with SAP Ariba
• application of the SAP Ariba SNAP! implementation methodology based on experience and best practices
• supplier activation for electronic document exchange as well as catalog provisioning via the Ariba Network
• integration of SAP ERP with the Ariba Network as well as SAP Ariba Buying
• system configuration

Main project goals

• continuous digital mapping of the flow of goods
• clear identification of the goods via barcodes
• digital delivery note
• obligatory delivery notifications from suppliers
• digital invoicing
• 200 suppliers and at least 80% of purchase order items

Solution

• implementation of a standardized, electronic document exchange with suppliers using ARIBA-SCC
• The existing solution for the order monitor and the invoice receipt monitor could continue to be used with ARIBA integration, which did not change the workflow for specialist departments.
• Thanks to the implemented integration and ARIBA-SCC, the client is now able to exchange documents with suppliers via a standardized and certified platform.
• The procurement process was accelerated by automating the document exchange and the error rate was minimized.

Important benefits

• automated, standardized, electronic document exchange with suppliers
• use of a future-proof platform (SAP ARIBA)
• electronic exchange of documents such as order confirmations, dispatch notifications, and invoices
• reduction of manual steps, resulting in a reduction of errors
• optimized overall process runtime
• no change in the employees’ workflow as existing solutions were integrated

Input and contribution of CNT

• solution concept
• project coordination
• customizing and implementation
• coordination and execution of tests
• assurance of test quality