Loading...

SAP Service Cloud

SAP Service Cloud optimizes your customer service with digital solutions. Create a seamless customer journey and enable your customers to get in touch with you flexibly and easily – regardless of time and place.

Automation

Automated ticket processes and advanced case management capabilities facilitate the handling of related service requests for an efficient and seamless service experience.

Real-Time Reaction

Use the omnichannel integration of SAP Service Cloud to respond in real time to customer inquiries from social media, emails, chats, and other channels.

AI Application

The embedded AI carries out sentiment analyses, provides customized solution suggestions, and classifies customer tickets to ensure maximum service orientation.

Service Orientation

Easily meet customer service needs and maximize customer satisfaction by providing a seamless service experience.

Your Benefits

  • Powerful cloud solution – scalable, flexible, and customized to your needs.

  • An intelligent omnichannel integration reaches your customers at the right moment on the right channels.

  • Through optimized problem solutions, you create sustainable customer relationships and thus ensure your company’s long-term success.

Ticket Overview – SAP Sales & Service Cloud
Service Dashboard – SAP Sales & Service Cloud
Document Flow – SAP Sales & Service Cloud
Visits – SAP Sales & Service Cloud

Core Functionalities

  • efficient service ticket management

  • seamless omnichannel service

  • innovative CTI (computer telephony integration) 

  • intelligent ticket classification  

  • access to knowledge databases

  • dynamic workflows and approval processes

  • manage existing and prospective customers

  • powerful reporting and analysis functions

Integration

  • SAP ERP & SAP S/4HANA

  • SAP Analytics Cloud

  • SAP Field Service Management (SAP FSM)

  • groupware integration

FREQUENTLY ASKED QUESTIONS

SAP SE offers various SAP Cloud Services for process automation. Here you will find a summary of frequently asked questions about SAP Service Cloud.

Regardless of company size, SAP develops cloud solutions that are perfectly suited to the needs of small, medium-sized, and large companies. To optimize your service, we recommend a customer-centric approach to create unique experiences.

SAP Service Cloud relieves your service department particularly effectively when customers contact you via various channels such as Facebook, Twitter, Instagram, by email or by phone. The focus here is on customer-oriented support in the after-sales process, from inquiry to problem resolution. This cloud-based system is a useful addition to your customer experience strategy and helps to create holistically positive experiences.

The seamless integration of SAP Service Cloud with SAP Field Service Management (SAP FSM) enables complete mapping of the entire service process – starting with the classification of service requests through to on-site troubleshooting by mobile service technicians.