{"id":775,"date":"2023-01-20T11:39:49","date_gmt":"2023-01-20T10:39:49","guid":{"rendered":"https:\/\/www.cnt-online.com\/portfolio\/sap-crm-cx\/"},"modified":"2026-04-08T11:52:57","modified_gmt":"2026-04-08T09:52:57","slug":"sap-crm-cx","status":"publish","type":"page","link":"https:\/\/www.cnt-online.com\/de\/portfolio\/sap-crm-cx\/","title":{"rendered":"SAP CRM &#038; CX"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-right:0px;--awb-padding-bottom:0px;--awb-padding-left:0px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-min-height:280px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\">\t\t\t\t\t<div class=\"fusion-slider-container fusion-slider-sc-cx-crm-header-2 fusion-slider-134 full-width-slider\" style=\"height:400px; max-width:100%;\" data-id=\"134\" data-full_height=\"1\">\n\t\t\t\t\t\t<style type=\"text\/css\">.fusion-slider-134 .flex-direction-nav a {width:63px;height:63px;line-height:63px;font-size:25px;}<\/style>\t\t\t\t\t\t<div class=\"fusion-slider-loading\">Loading...<\/div>\n\t\t\t\t\t\t<div class=\"tfs-slider flexslider main-flex full-width-slider\" data-slider_width=\"100%\" data-slider_height=\"400px\" data-full_screen=\"0\" data-parallax=\"0\" data-nav_arrows=\"1\" data-nav_arrow_size=\"25px\" data-nav_box_width=\"63px\" data-nav_box_height=\"63px\" data-slideshow_speed=\"7000\" data-loop=\"0\" data-autoplay=\"1\" data-orderby=\"date\" data-order=\"DESC\" data-animation=\"fade\" data-animation_speed=\"600\" data-typo_sensitivity=\"1\" data-typo_factor=\"1.5\" style=\"max-width:100%;\">\n\t\t\t\t\t\t\t<ul class=\"slides\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li data-mute=\"yes\" data-loop=\"yes\" data-autoplay=\"yes\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"slide-content-container slide-content-center\" style=\"display: none;\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-content\" style=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"heading with-bg\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-title-sc-wrapper\" style=\"background-color: rgba(0,0,0, 0.4);\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-font-size:60px;\"><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:60;line-height:1.33;\">CNT makes your CX & CRM Run<\/h1><\/div>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"caption \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-title-sc-wrapper\" style=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-font-size:24px;\"><h3 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:24;line-height:1.58;\">Langfristige Kundenbeziehungen durch Customer Experience<\/h3><\/div>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tfs-button-1\"><div ><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"\/about\/contact\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Kontaktieren Sie uns!<\/span><\/a><\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"background background-image\" style=\"background-image: url(https:\/\/www.cnt-online.com\/wp-content\/uploads\/My-project-1-86.png);max-width:100%;height:400px;filter: progid:DXImageTransform.Microsoft.AlphaImageLoader(src='https:\/\/www.cnt-online.com\/wp-content\/uploads\/My-project-1-86.png', sizingMethod='scale');\" data-imgwidth=\"2560\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div><\/div><\/div><\/div><div id=\"cxmanagement\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1 fusion-text-no-margin\" style=\"--awb-margin-top:40px;--awb-margin-bottom:30px;\"><h1 style=\"font-weight: 400;\"><span class=\"title_underline\">Customer Experience Management<\/span><\/h1>\n<\/div><div class=\"fusion-text fusion-text-2 fusion-text-no-margin\" style=\"--awb-margin-bottom:45px;\"><p>Customer Experience Management (<strong>CXM<\/strong>) bezeichnet den Prozess der strategischen Verwaltung und Optimierung aller Interaktionen und Ber\u00fchrungspunkte zwischen Kunden und Unternehmen entlang der gesamten Customer Journey.<\/p>\n<p style=\"font-weight: 400;\">Steigern Sie die Transparenz entlang der Prozesskette und erm\u00f6glichen Sie konsistente, personalisierte Kundenerlebnisse. Schaffen Sie eine einzigartige Customer Journey und erh\u00f6hen Sie die Kundenbindung, indem Sie den Fokus auf folgende <strong>Schl\u00fcsselfaktoren im Customer Experience Management<\/strong> legen:<\/p>\n<\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-3 fusion-columns-total-3 fusion-content-boxes-1 content-boxes-icon-on-top content-left equal-height regular-blue-circle-bg-icon box5-item-wrapper fusion-delayed-animation\" style=\"--awb-backgroundcolor:var(--awb-custom_color_1);--awb-title-color:var(--awb-color8);--awb-iconcolor:var(--awb-color1);--awb-hover-accent-color:var(--awb-color2);--awb-circle-hover-accent-color:var(--awb-color2);\" data-animation-delay=\"800\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(0,100,163,0);--awb-iconcolor:var(--awb-color1);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover content-box-column-first-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade fusion-animated\" data-animationType=\"flipiny\" data-animationDuration=\"3.0\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\" style=\"-webkit-animation-duration: 800ms;animation-duration: 800ms;\"><span style=\"height:62px;width:62px;line-height:32px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-custom_color_1);box-sizing:content-box;border-radius:50%;\"><i style=\"border-color:var(--awb-custom_color_1);border-width:1px;background-color:var(--awb-color2);box-sizing:content-box;height:60px;width:60px;line-height:60px;border-radius:50%;position:relative;top:auto;left:auto;margin:0;border-radius:50%;font-size:30px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-head-side-virus fas circle-yes\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">KUNDENVERST\u00c4NDNIS<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<div>\n<p style=\"text-align: center;\">Erlangen Sie tiefe Einblicke in Kundenpr\u00e4ferenzen, Schmerzpunkte und Verhaltensweisen durch Methoden wie Umfragen, Kundenfeedback und Analysen historischer Daten.<\/p>\n<\/div>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:rgba(0,100,163,0);--awb-iconcolor:var(--awb-color1);\" class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover \"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade fusion-animated\" data-animationType=\"flipiny\" data-animationDuration=\"3.0\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\" style=\"-webkit-animation-duration: 800ms;animation-duration: 800ms;\"><span style=\"height:62px;width:62px;line-height:32px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-custom_color_1);box-sizing:content-box;border-radius:50%;\"><i style=\"border-color:var(--awb-custom_color_1);border-width:1px;background-color:var(--awb-color2);box-sizing:content-box;height:60px;width:60px;line-height:60px;border-radius:50%;position:relative;top:auto;left:auto;margin:0;border-radius:50%;font-size:30px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-map-signs fas circle-yes\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">CUSTOMER JOURNEY<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<div>\n<p style=\"text-align: center;\" align=\"center\">Verstehen Sie die Customer Journey jedes einzelnen Kunden \u2013 von der anf\u00e4nglichen Sensibilisierungsphase \u00fcber den Kauf bis hin zum Support nach dem Kauf und dar\u00fcber hinaus.<\/p>\n<\/div>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:rgba(106,141,163,0);--awb-iconcolor:var(--awb-color1);\" class=\"fusion-column content-box-column content-box-column content-box-column-3 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade fusion-animated\" data-animationType=\"flipiny\" data-animationDuration=\"3.0\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\" style=\"-webkit-animation-duration: 800ms;animation-duration: 800ms;\"><span style=\"height:62px;width:62px;line-height:32px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-custom_color_1);box-sizing:content-box;border-radius:50%;\"><i style=\"border-color:var(--awb-custom_color_1);border-width:1px;background-color:var(--awb-color2);box-sizing:content-box;height:60px;width:60px;line-height:60px;border-radius:50%;position:relative;top:auto;left:auto;margin:0;border-radius:50%;font-size:30px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-arrows-alt fas circle-yes\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">OMNICHANNEL<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<div>\n<p style=\"text-align: center;\" align=\"center\">Gew\u00e4hrleisten Sie nahtlose und konsistente Erlebnisse \u00fcber alle Kan\u00e4le und Plattformen hinweg, \u00fcber die Ihre Kunden mit dem Unternehmen interagieren.<\/p>\n<\/div>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><div class=\"fusion-section-separator section-separator slant fusion-section-separator-1\" style=\"--awb-spacer-height:99px;--awb-svg-margin-left:1.92%;--awb-svg-margin-right:1.92%;--awb-svg-margin-left-medium:1.92%;--awb-svg-margin-right-medium:1.92%;--awb-svg-margin-left-small:1.92%;--awb-svg-margin-right-small:1.92%;--awb-divider-height:99px;--awb-spacer-padding-top:inherit;--awb-sep-padding:0;--awb-svg-padding:0;--awb-margin-right:60px;--awb-margin-left:60px;\"><div class=\"fusion-section-separator-svg\"><svg class=\"fusion-slant-candy\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" height=\"100\" viewBox=\"0 0 100 100\" preserveAspectRatio=\"none\" fill=\"rgba(0,77,121,1)\"><path d=\"M100 0 L100 100 L0 0 Z\"><\/path><\/svg><\/div><div class=\"fusion-section-separator-spacer\"><div class=\"fusion-section-separator-spacer-height\"><\/div><\/div><\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-3 fusion-columns-total-3 fusion-content-boxes-2 content-boxes-icon-on-top content-left equal-height regular-blue-circle-bg-icon box5-item-wrapper fusion-delayed-animation\" style=\"--awb-backgroundcolor:var(--awb-color1);--awb-iconcolor:var(--awb-color1);--awb-hover-accent-color:var(--awb-color2);--awb-circle-hover-accent-color:var(--awb-color2);\" data-animation-delay=\"800\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:var(--awb-color1);--awb-iconcolor:var(--awb-color1);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover content-box-column-first-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade fusion-animated\" data-animationType=\"flipiny\" data-animationDuration=\"3.0\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\" style=\"-webkit-animation-duration: 800ms;animation-duration: 800ms;\"><span style=\"height:62px;width:62px;line-height:32px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-custom_color_1);box-sizing:content-box;border-radius:50%;\"><i style=\"border-color:var(--awb-custom_color_1);border-width:1px;background-color:var(--awb-color2);box-sizing:content-box;height:60px;width:60px;line-height:60px;border-radius:50%;position:relative;top:auto;left:auto;margin:0;border-radius:50%;font-size:30px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-address-card fas circle-yes\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">PERSONALISIERUNG<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<div>\n<p style=\"text-align: center;\" align=\"center\">Schaffen Sie ma\u00dfgeschneiderte Erlebnisse und personalisierte Marketinginhalte f\u00fcr individuelle Kundenbed\u00fcrfnisse und -pr\u00e4ferenzen, damit sich Ihre Kunden wertgesch\u00e4tzt und verstanden f\u00fchlen.<\/p>\n<\/div>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-color1);--awb-iconcolor:var(--awb-color1);\" class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover \"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade fusion-animated\" data-animationType=\"flipiny\" data-animationDuration=\"3.0\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\" style=\"-webkit-animation-duration: 800ms;animation-duration: 800ms;\"><span style=\"height:62px;width:62px;line-height:32px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-custom_color_1);box-sizing:content-box;border-radius:50%;\"><i style=\"border-color:var(--awb-custom_color_1);border-width:1px;background-color:var(--awb-color2);box-sizing:content-box;height:60px;width:60px;line-height:60px;border-radius:50%;position:relative;top:auto;left:auto;margin:0;border-radius:50%;font-size:30px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-lightbulb fas circle-yes\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">K\u00fcnstliche Intelligenz<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p style=\"text-align: center;\" align=\"center\">Nutzen Sie die Macht der K\u00fcnstlichen Intelligenz (KI), welche Gesch\u00e4ftsprozesse revolutioniert, indem sie fortschrittliche Funktionen f\u00fcr die Automatisierung, Datenanalyse und Entscheidungsfindung bietet.<\/p>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-color1);--awb-iconcolor:var(--awb-color1);\" class=\"fusion-column content-box-column content-box-column content-box-column-3 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade fusion-animated\" data-animationType=\"flipiny\" data-animationDuration=\"3.0\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\" style=\"-webkit-animation-duration: 800ms;animation-duration: 800ms;\"><span style=\"height:62px;width:62px;line-height:32px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-custom_color_1);box-sizing:content-box;border-radius:50%;\"><i style=\"border-color:var(--awb-custom_color_1);border-width:1px;background-color:var(--awb-color2);box-sizing:content-box;height:60px;width:60px;line-height:60px;border-radius:50%;position:relative;top:auto;left:auto;margin:0;border-radius:50%;font-size:30px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-undo-alt fas circle-yes\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">KONTINUIERLICHE VERBESSERUNG<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p align=\"center\">Verbessern Sie das Kundenerlebnis im Laufe der Zeit durch regelm\u00e4\u00dfiges Sammeln von Kundenfeedback, Datenanalysen und schnelle, gezielte Anpassungen.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:var(--awb-custom_color_1);--awb-background-image:linear-gradient(180deg, var(--awb-color2) 0%,var(--awb-color5) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3 black-background\"><h2>Effektives Customer Experience Management mit SAP CX<\/h2>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><ul style=\"--awb-iconcolor:var(--awb-color1);--awb-divider-color:var(--awb-custom_color_1);--awb-textcolor:var(--awb-color1);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-handshake fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<div><span lang=\"DE\">SAP CX (SAP Customer Experience) ist eine Suite von Softwarel\u00f6sungen des Unternehmens SAP SE, die Unternehmen bei der Verbesserung ihrer Kundenerlebnisse unterst\u00fctzt.<\/span><\/div>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-fingerprint fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<div><span lang=\"DE\">Schaffen Sie konsistente, personalisierte Omnichannel-Kundenerlebnisse an allen Touchpoints \u2013 vom ersten Kontakt mit Interessenten bis hin zur After-Sales-Phase mit Kunden.<\/span><\/div>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-sitemap fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Integrieren Sie CX-L\u00f6sungen nahtlos in Ihre SAP-Systemlandschaft, um durchg\u00e4ngige, optimierte Kundenprozesse zu etablieren.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><div id=\"cxl\u00f6sungen\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4\"><h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 48; line-height: 1.2;\" data-fontsize=\"48\" data-lineheight=\"57.6px\"><span class=\"title_underline\">CX-L\u00f6sungen<\/span><\/h2>\n<p>Das SAP CRM & CX Portfolio beinhaltet alle L\u00f6sungen in den Bereichen Marketing, Vertrieb, Service, E-Commerce sowie Kundendatenmanagement. Das umfassende Portfolio besteht aus modernen Cloud-L\u00f6sungen und erm\u00f6glicht die durchg\u00e4ngige Abbildung von Gesch\u00e4ftsprozessen. Die L\u00f6sungen k\u00f6nnen je nach Bedarf eingesetzt werden und lassen sich nahtlos in die bestehende Systemlandschaft integrieren.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_hover_color: #d21e36;--link_color: var(--awb-color2);--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-color:var(--awb-custom_color_1);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-right:30px;--awb-padding-bottom:30px;--awb-padding-left:30px;--awb-padding-top-medium:60px;--awb-padding-bottom-medium:60px;--awb-padding-top-small:50px;--awb-padding-right-small:50px;--awb-padding-bottom-small:50px;--awb-padding-left-small:50px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_2 1_2 fusion-flex-column button-very-bottom box2-item-wrapper fusion-animated\" style=\"--awb-padding-top:70px;--awb-padding-right:50px;--awb-padding-bottom:70px;--awb-padding-left:50px;--awb-padding-top-medium:50px;--awb-padding-bottom-medium:50px;--awb-overflow:hidden;--awb-bg-image:linear-gradient(180deg, rgba(0,77,121,0.4) 40%,var(--awb-color5) 77%),url(https:\/\/www.cnt-online.com\/wp-content\/uploads\/AdobeStock_262798654-1024x678.jpeg);;--awb-bg-position:center center;--awb-bg-size:cover;--awb-border-radius:4px 4px 4px 4px;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:33.333333333333%;--awb-order-medium:3;--awb-spacing-right-medium:5.76%;--awb-margin-bottom-medium:40px;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:40px;--awb-spacing-left-small:1.92%;\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.3\" data-animationOffset=\"top-into-view\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column fusion-column-has-bg-image\" data-bg-url=\"https:\/\/www.cnt-online.com\/wp-content\/uploads\/AdobeStock_262798654-1024x678.jpeg\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four black-background\" style=\"--awb-text-color:var(--awb-color1);--awb-sep-color:#d1d1d1;--awb-font-size:24px;\"><h4 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;letter-spacing:-1px;text-transform:var(--awb-typography1-text-transform);--fontSize:24;line-height:1.2;\">Vertrieb<\/h4><\/div><div class=\"fusion-text fusion-text-5 fusion-text-no-margin black-background\" style=\"--awb-content-alignment:center;--awb-font-size:18px;--awb-line-height:1.7;--awb-letter-spacing:0px;--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:var(--awb-color1);--awb-margin-bottom:10px;\"><p>Eine moderne Vertriebsl\u00f6sung nutzt datengesteuerte Erkenntnisse, Automatisierung und digitale Kommunikation, um den Herausforderungen des heutigen Gesch\u00e4ftsumfeldes gerecht zu werden.<\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.cnt-online.com\/de\/portfolio\/sap-crm-cx\/sap-cpq\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">SAP CPQ<\/span><\/a><\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-3 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.cnt-online.com\/de\/portfolio\/sap-crm-cx\/sap-sales-cloud\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">SAP Sales Cloud<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_2 1_2 fusion-flex-column button-very-bottom box2-item-wrapper fusion-animated\" style=\"--awb-padding-top:70px;--awb-padding-right:50px;--awb-padding-bottom:70px;--awb-padding-left:50px;--awb-padding-top-medium:50px;--awb-padding-bottom-medium:50px;--awb-overflow:hidden;--awb-bg-image:linear-gradient(180deg, rgba(0,77,121,0.4) 40%,var(--awb-color5) 77%),url(https:\/\/www.cnt-online.com\/wp-content\/uploads\/AdobeStock_285707001-1024x683.jpeg);;--awb-bg-position:center center;--awb-bg-size:cover;--awb-border-radius:4px 4px 4px 4px;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:33.333333333333%;--awb-order-medium:3;--awb-spacing-right-medium:5.76%;--awb-margin-bottom-medium:40px;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:40px;--awb-spacing-left-small:1.92%;\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.3\" data-animationOffset=\"top-into-view\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column fusion-column-has-bg-image\" data-bg-url=\"https:\/\/www.cnt-online.com\/wp-content\/uploads\/AdobeStock_285707001-1024x683.jpeg\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four black-background\" style=\"--awb-text-color:var(--awb-color1);--awb-sep-color:#d1d1d1;--awb-font-size:24px;\"><h4 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;letter-spacing:-1px;text-transform:var(--awb-typography1-text-transform);--fontSize:24;line-height:1.2;\">Marketing<\/h4><\/div><div class=\"fusion-text fusion-text-6 fusion-text-no-margin black-background\" style=\"--awb-content-alignment:center;--awb-font-size:18px;--awb-line-height:1.7;--awb-letter-spacing:0px;--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:var(--awb-color1);\"><p>Moderne Marketingl\u00f6sungen verfolgen datengesteuerte Strategien und innovative Ans\u00e4tze. Omnichannel, Personalisierung, Interaktionen in Echtzeit sowie KI-gest\u00fctzte Ableitung von Interessen sind im digitalen Marketing relevanter denn je.<\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-4 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.cnt-online.com\/de\/portfolio\/sap-crm-cx\/sap-emarsys\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\"> SAP Engagement Cloud<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_hover_color: #d21e36;--link_color: var(--awb-color2);--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-color:var(--awb-custom_color_1);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:30px;--awb-padding-right:30px;--awb-padding-bottom:30px;--awb-padding-left:30px;--awb-padding-top-medium:60px;--awb-padding-bottom-medium:60px;--awb-padding-top-small:50px;--awb-padding-right-small:50px;--awb-padding-bottom-small:50px;--awb-padding-left-small:50px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_2 1_2 fusion-flex-column button-very-bottom box2-item-wrapper fusion-animated\" style=\"--awb-padding-top:70px;--awb-padding-right:50px;--awb-padding-bottom:70px;--awb-padding-left:50px;--awb-padding-top-medium:50px;--awb-padding-bottom-medium:50px;--awb-overflow:hidden;--awb-bg-image:linear-gradient(180deg, rgba(0,77,121,0.4) 40%,var(--awb-color5) 77%),url(https:\/\/www.cnt-online.com\/wp-content\/uploads\/AdobeStock_411405817-1024x718.jpeg);;--awb-bg-position:center center;--awb-bg-size:cover;--awb-border-radius:4px 4px 4px 4px;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:33.333333333333%;--awb-order-medium:3;--awb-spacing-right-medium:5.76%;--awb-margin-bottom-medium:40px;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:40px;--awb-spacing-left-small:1.92%;\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.3\" data-animationOffset=\"top-into-view\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column fusion-column-has-bg-image\" data-bg-url=\"https:\/\/www.cnt-online.com\/wp-content\/uploads\/AdobeStock_411405817-1024x718.jpeg\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four black-background\" style=\"--awb-text-color:var(--awb-color1);--awb-sep-color:#d1d1d1;--awb-font-size:24px;\"><h4 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;letter-spacing:-1px;text-transform:var(--awb-typography1-text-transform);--fontSize:24;line-height:1.2;\">Service<\/h4><\/div><div class=\"fusion-text fusion-text-7 fusion-text-no-margin black-background\" style=\"--awb-content-alignment:center;--awb-font-size:18px;--awb-line-height:1.7;--awb-letter-spacing:0px;--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:var(--awb-color1);\"><div id=\"tw-target-text-container\" class=\"tw-ta-container F0azHf tw-nfl\" tabindex=\"0\">\n<p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"\u00dcbersetzung\"><span class=\"Y2IQFc\" lang=\"de\">Moderne Service-L\u00f6sungen nutzen Automatisierungsmechanismen, um das gesamte Serviceerlebnis \u00fcber verschiedene Kan\u00e4le hinweg zu verbessern, Kundenprobleme effizient und zeitnah zu l\u00f6sen und langfristige Beziehungen aufzubauen.<\/span><\/p>\n<\/div>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-5 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.cnt-online.com\/de\/portfolio\/sap-crm-cx\/sap-service-cloud-die-revolution-im-kundenservice-cnt\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">SAP Service Cloud<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_2 1_2 fusion-flex-column button-very-bottom box2-item-wrapper fusion-animated\" style=\"--awb-padding-top:70px;--awb-padding-right:50px;--awb-padding-bottom:70px;--awb-padding-left:50px;--awb-padding-top-medium:50px;--awb-padding-bottom-medium:50px;--awb-overflow:hidden;--awb-bg-image:linear-gradient(180deg, rgba(0,77,121,0.4) 40%,var(--awb-color5) 77%),url(https:\/\/www.cnt-online.com\/wp-content\/uploads\/AdobeStock_283765819-1024x664.jpeg);;--awb-bg-position:center center;--awb-bg-size:cover;--awb-border-radius:4px 4px 4px 4px;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:33.333333333333%;--awb-order-medium:3;--awb-spacing-right-medium:5.76%;--awb-margin-bottom-medium:40px;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:40px;--awb-spacing-left-small:1.92%;\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.3\" data-animationOffset=\"top-into-view\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column fusion-column-has-bg-image\" data-bg-url=\"https:\/\/www.cnt-online.com\/wp-content\/uploads\/AdobeStock_283765819-1024x664.jpeg\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four black-background\" style=\"--awb-text-color:var(--awb-color1);--awb-sep-color:#d1d1d1;--awb-font-size:24px;\"><h4 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;letter-spacing:-1px;text-transform:var(--awb-typography1-text-transform);--fontSize:24;line-height:1.2;\">E-Commerce<\/h4><\/div><div class=\"fusion-text fusion-text-8 fusion-text-no-margin black-background\" style=\"--awb-content-alignment:center;--awb-font-size:18px;--awb-line-height:1.7;--awb-letter-spacing:0px;--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:var(--awb-color1);\"><p>E\u2011Commerce hat die gesamte Gesch\u00e4ftswelt revolutioniert. Moderne E-Commerce-L\u00f6sungen erm\u00f6glichen es Unternehmen, ihre Kunden \u00fcber lokale M\u00e4rkte hinaus zu erreichen \u2013 und das rund um die Uhr.<\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-6 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.cnt-online.com\/de\/sap-b2b-self-service-portal\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">SAP B2B Service Portal<\/span><\/a><\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-7 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.cnt-online.com\/de\/portfolio\/sap-crm-cx\/sap-commerce-cloud\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">SAP Commerce Cloud<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_hover_color: #d21e36;--link_color: var(--awb-color2);--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-color:var(--awb-custom_color_1);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:30px;--awb-padding-right:30px;--awb-padding-bottom:30px;--awb-padding-left:30px;--awb-padding-top-medium:60px;--awb-padding-bottom-medium:60px;--awb-padding-top-small:50px;--awb-padding-right-small:50px;--awb-padding-bottom-small:50px;--awb-padding-left-small:50px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_2 1_2 fusion-flex-column button-very-bottom box2-item-wrapper fusion-animated\" style=\"--awb-padding-top:70px;--awb-padding-right:50px;--awb-padding-bottom:70px;--awb-padding-left:50px;--awb-padding-top-medium:50px;--awb-padding-bottom-medium:50px;--awb-overflow:hidden;--awb-bg-image:linear-gradient(180deg, rgba(0,77,121,0.4) 40%,var(--awb-color5) 77%),url(https:\/\/www.cnt-online.com\/wp-content\/uploads\/AdobeStock_411405817-1024x718.jpeg);;--awb-bg-position:center center;--awb-bg-size:cover;--awb-border-radius:4px 4px 4px 4px;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:33.333333333333%;--awb-order-medium:3;--awb-spacing-right-medium:5.76%;--awb-margin-bottom-medium:40px;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:40px;--awb-spacing-left-small:1.92%;\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.3\" data-animationOffset=\"top-into-view\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column fusion-column-has-bg-image\" data-bg-url=\"https:\/\/www.cnt-online.com\/wp-content\/uploads\/AdobeStock_411405817-1024x718.jpeg\"><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four black-background\" style=\"--awb-text-color:var(--awb-color1);--awb-sep-color:#d1d1d1;--awb-font-size:24px;\"><h4 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;letter-spacing:-1px;text-transform:var(--awb-typography1-text-transform);--fontSize:24;line-height:1.2;\">L\u00f6sungen f\u00fcr das Kundendatenmanagement<\/h4><\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-8 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.cnt-online.com\/de\/portfolio\/sap-crm-cx\/sap-customer-data-cloud\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">SAP CIAM<\/span><\/a><\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-9 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.cnt-online.com\/de\/portfolio\/sap-crm-cx\/sap-customer-data-platform\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">SAP Customer Data Platform<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_2 1_2 fusion-flex-column button-very-bottom box2-item-wrapper fusion-animated\" style=\"--awb-padding-top:70px;--awb-padding-right:50px;--awb-padding-bottom:70px;--awb-padding-left:50px;--awb-padding-top-medium:50px;--awb-padding-bottom-medium:50px;--awb-overflow:hidden;--awb-bg-image:linear-gradient(180deg, rgba(0,77,121,0.4) 40%,var(--awb-color5) 77%),url(https:\/\/www.cnt-online.com\/wp-content\/uploads\/Webshop-2-Kopie-1-1-1-1024x683.jpg);;--awb-bg-position:center center;--awb-bg-size:cover;--awb-border-radius:4px 4px 4px 4px;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:33.333333333333%;--awb-order-medium:3;--awb-spacing-right-medium:5.76%;--awb-margin-bottom-medium:40px;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:40px;--awb-spacing-left-small:1.92%;\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.3\" data-animationOffset=\"top-into-view\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column fusion-column-has-bg-image\" data-bg-url=\"https:\/\/www.cnt-online.com\/wp-content\/uploads\/Webshop-2-Kopie-1-1-1-1024x683.jpg\"><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four black-background\" style=\"--awb-text-color:var(--awb-color1);--awb-sep-color:#d1d1d1;--awb-font-size:24px;\"><h4 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;letter-spacing:-1px;text-transform:var(--awb-typography1-text-transform);--fontSize:24;line-height:1.2;\">CX Add-Ons<\/h4><\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-10 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.cnt-online.com\/de\/portfolio\/sap-crm-cx\/promarketing\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">proMarketing<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div id=\"customerjourney\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-9 fusion-text-no-margin\" style=\"--awb-margin-bottom:10px;\"><h2>Ihre Customer <span class=\"title_underline\">Journey<\/span> mit CNT<\/h2>\n<\/div><div class=\"fusion-text fusion-text-10 fusion-text-no-margin\" style=\"--awb-margin-bottom:30px;\"><p style=\"font-weight: 400;\">Die SAP Customer Experience Suite bietet eine Vielzahl an M\u00f6glichkeiten, um spezifische CRM Journeys f\u00fcr Unternehmen zu definieren. CNT unterst\u00fctzt und ber\u00e4t Sie gerne, um aus den verf\u00fcgbaren Optionen eine Customer-Experience-L\u00f6sung aufzubauen, die zu Ihrem Zweck und Ihrer Branche passt.<\/p>\n<p style=\"font-weight: 400;\">Unser Beratungsportfolio geht dabei \u00fcber CRM-Prozesse hinaus. Unsere Consultants haben praktische Erfahrung mit S\/4HANA und anderen SAP-Anwendungen. CNT verf\u00fcgt zudem \u00fcber langj\u00e4hrige Erfahrung in branchenspezifischen End-to-End-Prozessen, die Logistik- und Wertstr\u00f6me beinhalten.<\/p>\n<\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-4 fusion-columns-total-4 fusion-content-boxes-3 content-boxes-icon-on-top content-left equal-height regular-blue-circle-bg-icon box5-item-wrapper\" style=\"--awb-backgroundcolor:var(--awb-custom_color_1);--awb-iconcolor:var(--awb-color1);--awb-hover-accent-color:var(--awb-color2);--awb-circle-hover-accent-color:var(--awb-color2);\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:var(--awb-custom_color_1);--awb-iconcolor:var(--awb-color1);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-3 col-md-3 col-sm-3 fusion-content-box-hover content-box-column-first-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon content-icon-wrapper-yes icon-hover-animation-none\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><span style=\"height:62px;width:62px;line-height:32px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-custom_color_1);box-sizing:content-box;border-radius:50%;\"><i style=\"border-color:var(--awb-custom_color_1);border-width:1px;background-color:var(--awb-color2);box-sizing:content-box;height:60px;width:60px;line-height:60px;border-radius:50%;position:relative;top:auto;left:auto;margin:0;border-radius:50%;font-size:30px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-industry fas circle-yes\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">Industry Knowhow<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p style=\"font-weight: 400;\">Pharma, Maschinenbau, Handel, Bankwesen oder Baustoffe \u2013 nutzen Sie unser Branchen-Knowhow! Wir arbeiten aber auch branchenunabh\u00e4ngig.<\/p>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-custom_color_1);--awb-iconcolor:var(--awb-color1);\" class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-3 col-md-3 col-sm-3 fusion-content-box-hover \"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon content-icon-wrapper-yes icon-hover-animation-none\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><span style=\"height:62px;width:62px;line-height:32px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-custom_color_1);box-sizing:content-box;border-radius:50%;\"><i style=\"border-color:var(--awb-custom_color_1);border-width:1px;background-color:var(--awb-color2);box-sizing:content-box;height:60px;width:60px;line-height:60px;border-radius:50%;position:relative;top:auto;left:auto;margin:0;border-radius:50%;font-size:30px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-share-alt fas circle-yes\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">End-to-End-Ansatz<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p style=\"font-weight: 400;\">Unser Bestreben ist es, sicherzustellen, dass CRM-Prozesse einen End-2-End-Mehrwert f\u00fcr das Kundenerlebnis, den Logistikfluss und den Wertfluss schaffen.<\/p>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-custom_color_1);--awb-iconcolor:var(--awb-color1);\" class=\"fusion-column content-box-column content-box-column content-box-column-3 col-lg-3 col-md-3 col-sm-3 fusion-content-box-hover \"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon content-icon-wrapper-yes icon-hover-animation-none\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><span style=\"height:62px;width:62px;line-height:32px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-custom_color_1);box-sizing:content-box;border-radius:50%;\"><i style=\"border-color:var(--awb-custom_color_1);border-width:1px;background-color:var(--awb-color2);box-sizing:content-box;height:60px;width:60px;line-height:60px;border-radius:50%;position:relative;top:auto;left:auto;margin:0;border-radius:50%;font-size:30px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-box fas circle-yes\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">Paketl\u00f6sungen<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p style=\"font-weight: 400;\">Wir bieten Ihnen <span style=\"font-weight: 400;\">Festpreispakete mit klaren Umf\u00e4ngen und Zeitpl\u00e4nen<\/span>, die den Start Ihrer Customer Experience Journey beschleunigen.<\/p>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-custom_color_1);--awb-iconcolor:var(--awb-color1);\" class=\"fusion-column content-box-column content-box-column content-box-column-4 col-lg-3 col-md-3 col-sm-3 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon content-icon-wrapper-yes icon-hover-animation-none\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><span style=\"height:62px;width:62px;line-height:32px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-custom_color_1);box-sizing:content-box;border-radius:50%;\"><i style=\"border-color:var(--awb-custom_color_1);border-width:1px;background-color:var(--awb-color2);box-sizing:content-box;height:60px;width:60px;line-height:60px;border-radius:50%;position:relative;top:auto;left:auto;margin:0;border-radius:50%;font-size:30px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-user-graduate fas circle-yes\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">Erfahrene Consultants<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p style=\"font-weight: 400;\">Unsere Consultants sind nicht nur in CX, sondern auch in S\/4HANA zertifiziert. Bei CNT sind sowohl alle Erfahrungsstufen vertreten als auch vollste Motivation vorhanden.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-9 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-11\"><h2>H\u00e4ufig gestellte <span class=\"title_underline\">Fragen<\/span> zu SAP CX<\/h2>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:var(--awb-typography4-font-size);--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:var(--awb-color3);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color1);--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);--awb-icon-box-color:var(--awb-color8);--awb-toggle-hover-accent-color:var(--awb-color5);--awb-title-font-family:var(--awb-typography1-font-family);--awb-title-font-weight:var(--awb-typography1-font-weight);--awb-title-font-style:var(--awb-typography1-font-style);--awb-title-font-size:16px;--awb-content-font-family:var(--awb-typography4-font-family);--awb-content-font-weight:var(--awb-typography4-font-weight);--awb-content-font-style:var(--awb-typography4-font-style);\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-4034-1\"><div class=\"fusion-panel panel-default panel-ab839f8f26c7556a4 fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ab839f8f26c7556a4\"><a aria-expanded=\"false\" aria-controls=\"ab839f8f26c7556a4\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-4034-1\" data-target=\"#ab839f8f26c7556a4\" href=\"#ab839f8f26c7556a4\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Was ist CRM?<\/span><\/a><\/h4><\/div><div id=\"ab839f8f26c7556a4\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_ab839f8f26c7556a4\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>CRM steht f\u00fcr Customer Relationship Management, auf Deutsch \u00fcbersetzt: Kundenbeziehungsmanagement.<\/p>\n<p>Mithilfe von CRM k\u00f6nnen Kundenbeziehungen aufgebaut und gest\u00e4rkt werden. Es deckt die Bereiche Marketing, Vertrieb und Service ab.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-566d78bc0d3b548db fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_566d78bc0d3b548db\"><a aria-expanded=\"false\" aria-controls=\"566d78bc0d3b548db\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-4034-1\" data-target=\"#566d78bc0d3b548db\" href=\"#566d78bc0d3b548db\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Was ist SAP CX?<\/span><\/a><\/h4><\/div><div id=\"566d78bc0d3b548db\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_566d78bc0d3b548db\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>SAP CX steht f\u00fcr SAP Customer Experience und erweitert CRM um die M\u00f6glichkeit, alle Prozesse im Unternehmen durchg\u00e4ngig und konsistent zu gestalten, um eine optimale Kundenerfahrung, vom ersten bis zum letzten Touchpoint, zu etablieren.<\/p>\n<p>Die SAP Customer Experience Suite (kurz SAP CX) ist ein Produktportfolio cloudbasierter Software-as-a-Service-L\u00f6sungen. Das Portfolio ist ein wesentlicher Bestandteil im SAP Intelligent Enterprise und erm\u00f6glicht die Realisierung von durchg\u00e4ngigen End-to-End-Prozessen im Unternehmen. SAP CX deckt alle kundennahen Prozessschritte ab: vom ersten Kundenkontakt \u00fcber die Entscheidungsfindung f\u00fcr den Kauf bis hin zu den After-Sales-Interaktionen im Rahmen von Reklamationen. Es bietet nahtlos integrierte End-to-End-Gesch\u00e4ftsprozesse, um ein hochgradig personalisiertes Kundenerlebnis zu gew\u00e4hrleisten. SAP Customer Experience bietet einen datengesteuerten Ansatz zur Automatisierung von Prozessen mit eingebetteter k\u00fcnstlicher Intelligenz, um aus den Erkenntnissen einer riesigen Datenmenge Aktionen abzuleiten.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-f967f81d77c23cdb1 fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_f967f81d77c23cdb1\"><a aria-expanded=\"false\" aria-controls=\"f967f81d77c23cdb1\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-4034-1\" data-target=\"#f967f81d77c23cdb1\" href=\"#f967f81d77c23cdb1\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Wie funktioniert der Zugriff auf die Cloud-Anwendungen?<\/span><\/a><\/h4><\/div><div id=\"f967f81d77c23cdb1\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_f967f81d77c23cdb1\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Der Zugriff auf die Anwendungen im SAP CX Portfolio ist \u00fcber jeden Webbrowser oder \u00fcber native Apps auf mobilen Ger\u00e4ten weltweit m\u00f6glich. Das rollenbasierte Konzept sorgt f\u00fcr einen ma\u00dfgeschneiderten Funktionsumfang, der sich an der Gesch\u00e4ftsrolle der jeweiligen User und deren Bed\u00fcrfnissen orientiert und es erlaubt, Datenzugriffsberechtigungen nach Bedarf einzurichten.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-884279ebd2d901ce4 fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_884279ebd2d901ce4\"><a aria-expanded=\"false\" aria-controls=\"884279ebd2d901ce4\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-4034-1\" data-target=\"#884279ebd2d901ce4\" href=\"#884279ebd2d901ce4\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Welche Kernelemente umfasst SAP CX?<\/span><\/a><\/h4><\/div><div id=\"884279ebd2d901ce4\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_884279ebd2d901ce4\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Das SAP CX Portfolio umfasst Anwendungen aus den Bereichen E-Commerce, Marketing, Sales, Service und Kundendaten.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-c24cb08cdeafb1f7f fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_c24cb08cdeafb1f7f\"><a aria-expanded=\"false\" aria-controls=\"c24cb08cdeafb1f7f\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-4034-1\" data-target=\"#c24cb08cdeafb1f7f\" href=\"#c24cb08cdeafb1f7f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Was ist die SAP Sales &amp; Service Cloud?<\/span><\/a><\/h4><\/div><div id=\"c24cb08cdeafb1f7f\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_c24cb08cdeafb1f7f\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Die SAP Sales & Service Cloud (fr\u00fcher SAP Cloud for Customer) ist kurz gesagt das klassische SAP CRM in der Cloud. Die SAP Sales & Service Cloud kann je nach Bedarf entweder zur Vertriebsautomatisierung oder zur Abbildung von Serviceprozessen oder auch f\u00fcr beide Szenarien gleichzeitig verwendet werden.<\/p>\n<p>Die SAP Sales & Service Cloud besticht durch eine moderne Weboberfl\u00e4che und ist out-of-the-box mobile- & offline-f\u00e4hig. Die Funktionalit\u00e4ten reichen dabei von Kunden- und Ansprechpartnermanagement, Besuchs- und Aktivit\u00e4tenmanagement, Lead und Opportunity Handling sowie Angebots- und Kundenauftragsmanagement \u00fcber Service-Ticket-Management bis hin zu \u00fcbergreifendem Reporting in Echtzeit.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-48a404eee655c5d8b fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_48a404eee655c5d8b\"><a aria-expanded=\"false\" aria-controls=\"48a404eee655c5d8b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-4034-1\" data-target=\"#48a404eee655c5d8b\" href=\"#48a404eee655c5d8b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">SAP Sales &amp; Service Cloud in der Praxis<\/span><\/a><\/h4><\/div><div id=\"48a404eee655c5d8b\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_48a404eee655c5d8b\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Die SAP Sales & Service Cloud wird im Regelfall nicht als Insell\u00f6sung verwendet, sondern in die Systemlandschaft eines Unternehmens integriert. Unternehmen, die bereits ein SAP ERP System im Einsatz haben, profitieren dabei durch die Standardintegration. Die Standardintegrationspakete beinhalten Integrationscontent f\u00fcr zahlreiche Standardobjekte und erlauben dadurch eine rasche Anbindung an die bestehende Systemlandschaft.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":587,"menu_order":40,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-775","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>SAP CRM &amp; CX Customer Experience Suite | CNT<\/title>\n<meta name=\"description\" content=\"SAP CRM &amp; CX: Customer Experience Suite \u2713 SAP Marketing Cloud L\u00f6sung \u2713 Vertriebsautomatisierung \u25ba Jetzt SAP CRM &amp; 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