{"id":5898,"date":"2023-11-08T14:55:58","date_gmt":"2023-11-08T13:55:58","guid":{"rendered":"https:\/\/www.cnt-online.com\/?page_id=5898"},"modified":"2025-02-07T12:53:32","modified_gmt":"2025-02-07T11:53:32","slug":"sap-fsm-sap-field-service-management-cnt","status":"publish","type":"page","link":"https:\/\/www.cnt-online.com\/de\/portfolio\/sap-fsm-sap-field-service-management-cnt\/","title":{"rendered":"SAP Field Service Management (SAP FSM)"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-right:0px;--awb-padding-bottom:0px;--awb-padding-left:0px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\">\t\t\t\t\t<div class=\"fusion-slider-container fusion-slider-sc-fsm-header-de fusion-slider-165 full-width-slider\" style=\"height:400px; max-width:100%;\" data-id=\"165\" data-full_height=\"\">\n\t\t\t\t\t\t<style type=\"text\/css\">.fusion-slider-165 .flex-direction-nav a {width:63px;height:63px;line-height:63px;font-size:25px;}<\/style>\t\t\t\t\t\t<div class=\"fusion-slider-loading\">Loading...<\/div>\n\t\t\t\t\t\t<div class=\"tfs-slider flexslider main-flex full-width-slider\" data-slider_width=\"100%\" data-slider_height=\"400px\" data-full_screen=\"0\" data-parallax=\"0\" data-nav_arrows=\"1\" data-nav_arrow_size=\"25px\" data-nav_box_width=\"63px\" data-nav_box_height=\"63px\" data-slideshow_speed=\"7000\" data-loop=\"1\" data-autoplay=\"1\" data-orderby=\"date\" data-order=\"DESC\" data-animation=\"fade\" data-animation_speed=\"600\" data-typo_sensitivity=\"0.1\" data-typo_factor=\"1.5\" style=\"max-width:100%;\">\n\t\t\t\t\t\t\t<ul class=\"slides\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li data-mute=\"yes\" data-loop=\"yes\" data-autoplay=\"yes\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"slide-content-container slide-content-center\" style=\"display: none;\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-content\" style=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"heading with-bg\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-title-sc-wrapper\" style=\"background-color: rgba(0,0,0, 0.4);\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-font-size:60px;\"><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:60;line-height:1.33;\">CNT MAKES SAP FSM RUN<\/h1><\/div>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tfs-button-1\"><div ><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"\/de\/about\/contact\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Kontaktieren Sie uns<\/span><\/a><\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"background background-image\" style=\"background-image: url(https:\/\/www.cnt-online.com\/wp-content\/uploads\/Project-Engineer-Talks-to-Female-Operator-scaled.jpeg);max-width:100%;height:400px;filter: progid:DXImageTransform.Microsoft.AlphaImageLoader(src='https:\/\/www.cnt-online.com\/wp-content\/uploads\/Project-Engineer-Talks-to-Female-Operator-scaled.jpeg', sizingMethod='scale');\" data-imgwidth=\"2560\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div><\/div><\/div><\/div><div id=\"solutions\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-one\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:50;line-height:var(--awb-typography1-line-height);\"><h1><span class=\"title_underline\">SAP Field Service Management (SAP F<\/span>SM)<\/h1><\/h1><\/div><div class=\"fusion-text fusion-text-1\"><p>SAP Field Service Management (SAP FSM) ist eine wichtige Erg\u00e4nzung des SAP Digital Supply Chain Portfolios zur Vervollst\u00e4ndigung der Serviceprozesse in Bezug auf die Technikerplanung und Serviceausf\u00fchrung. Auf der Plantafel werden alle Techniker einer Serviceorganisation entlang einer Zeitachse aufgelistet und neue Serviceabrufe (= Serviceanfragen von Kunden) darunter aufgef\u00fchrt. Techniker mit freier Kapazit\u00e4t k\u00f6nnen leicht von jenen ohne freie Kapazit\u00e4t unterschieden werden. Die Kapazit\u00e4t der Techniker kann sich aus dem Arbeitszeitmodell, aus bereits zugeordneten Serviceabrufen oder aus geplanten und ungeplanten Abwesenheiten (Urlaub, Schulung, Krankheit) ergeben.<\/p>\n<\/div><div class=\"fusion-image-element awb-imageframe-style awb-imageframe-style-below awb-imageframe-style-1\" style=\"text-align:center;--awb-caption-title-color:#e0e0e2;--awb-caption-text-color:#b7b9bc;--awb-caption-text-size:15px;--awb-max-width:900px;--awb-caption-title-font-family:&quot;Helvetica LT Std Roman&quot;;--awb-caption-title-font-weight:400;--awb-caption-title-font-style:normal;--awb-caption-title-size:var(--body_typography-font-size);--awb-caption-title-transform:var(--body_typography-text-transform);--awb-caption-title-line-height:var(--body_typography-line-height);--awb-caption-title-letter-spacing:var(--body_typography-letter-spacing);--awb-caption-text-font-family:&quot;Noto Sans Old Italic&quot;;--awb-caption-text-font-style:normal;--awb-caption-text-font-weight:400;\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"1024\" height=\"466\" src=\"https:\/\/www.cnt-online.com\/wp-content\/uploads\/FSM_PlanningBoard_DE-1024x466.png\" alt class=\"img-responsive wp-image-6123\" srcset=\"https:\/\/www.cnt-online.com\/wp-content\/uploads\/FSM_PlanningBoard_DE-200x91.png 200w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/FSM_PlanningBoard_DE-400x182.png 400w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/FSM_PlanningBoard_DE-600x273.png 600w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/FSM_PlanningBoard_DE-800x364.png 800w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/FSM_PlanningBoard_DE-1200x546.png 1200w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/FSM_PlanningBoard_DE.png 1902w\" sizes=\"(max-width: 640px) 100vw, 1200px\" \/><\/span><div class=\"awb-imageframe-caption-container\" style=\"text-align:center;\"><div class=\"awb-imageframe-caption\"><div class=\"awb-imageframe-caption-title\"> <\/div><p class=\"awb-imageframe-caption-text\">Abbildung 1: Die Plantafel zeigt die internen und externen Techniker, die freie Kapazit\u00e4ten haben oder bereits durch zugewiesene Serviceabrufe oder Urlaub blockiert sind. Unterhalb der Plantafel steht ein neuer Serviceabruf bereit, der den Technikern zugewiesen werden kann.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-image:linear-gradient(180deg, var(--awb-color2) 0%,var(--awb-color5) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-one black-background\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:50;line-height:var(--awb-typography1-line-height);\"><h2>Eine zuverl\u00e4ssige Field Service Management L\u00f6sung f\u00fcr Ihren Erfolg<\/h2><\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h3>Wie k\u00f6nnen wir Sie bei Ihren SAP FSM-Projekten unterst\u00fctzen?<\/h3>\n<\/div><div class=\"fusion-text fusion-text-3\"><p>Unsere umfassende Branchenkenntnis, unser Wissen um die unterschiedlichen Anforderungen sowie unser Wissen \u00fcber die verschiedenen SAP-L\u00f6sungen und deren Integrationsm\u00f6glichkeiten mit SAP FSM sind die Grundlage f\u00fcr die erfolgreiche Einf\u00fchrung von SAP FSM.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-flip-boxes flip-boxes row fusion-columns-2 flip-effect-classic equal-heights box1-item-wrapper\" style=\"--awb-flip-duration:1.5s;\"><div class=\"fusion-flip-box-wrapper fusion-column col-lg-6 col-md-6 col-sm-6\"><div class=\"fusion-flip-box flip-right\" tabindex=\"0\"><div class=\"flip-box-inner-wrapper\"><div class=\"flip-box-front\" style=\"--awb-background-color-front:var(--awb-custom_color_1);\"><div class=\"flip-box-front-inner\"><h3 class=\"flip-box-heading\">Industrie-Know-how<\/h3>Fordern Sie unser Industrie-Know-how heraus. Wir sind auch branchenunabh\u00e4ngig.<\/div><\/div><div class=\"flip-box-back\"><div class=\"flip-box-back-inner\"><h3 class=\"flip-box-heading-back\">Industrie-Expertise<\/h3>\n<p>Maschinen- und Anlagenbau<\/p>\n<p>Pharmazeutik und Medizintechnik<\/p>\n<p>Konsumg\u00fcter<\/p>\n<p>Bauindustrie<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-flip-box-wrapper fusion-column col-lg-6 col-md-6 col-sm-6\"><div class=\"fusion-flip-box flip-right\" tabindex=\"0\"><div class=\"flip-box-inner-wrapper\"><div class=\"flip-box-front\" style=\"--awb-background-color-front:var(--awb-custom_color_1);\"><div class=\"flip-box-front-inner\"><h3 class=\"flip-box-heading\">Service Solutions<\/h3>Wir verf\u00fcgen \u00fcber fundierte Kenntnisse der im Bereich SAP- Service- L\u00f6sungen f\u00fcr die Anbindung an Ihr SAP FSM.<\/div><\/div><div class=\"flip-box-back\"><div class=\"flip-box-back-inner\"><h3 class=\"flip-box-heading-back\">SAP-Portfolio<\/h3>\n<p>S\/4HANA-Dienstleistung<\/p>\n<p>S\/4HANA-Service mit erweiterter Ausf\u00fchrung<\/p>\n<p>Service Cloud<\/p>\n<p>SAP-Kundendienst (SAP CS)<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-flip-boxes flip-boxes row fusion-columns-2 flip-effect-classic equal-heights box1-item-wrapper\" style=\"--awb-flip-duration:1.5s;\"><div class=\"fusion-flip-box-wrapper fusion-column col-lg-6 col-md-6 col-sm-6\"><div class=\"fusion-flip-box flip-right\" tabindex=\"0\"><div class=\"flip-box-inner-wrapper\"><div class=\"flip-box-front\" style=\"--awb-background-color-front:var(--awb-custom_color_1);\"><div class=\"flip-box-front-inner\"><h3 class=\"flip-box-heading\">Wir denken End-to-End<\/h3>Unser Ziel ist es, sicherzustellen, dass Serviceprozesse End-to-End einen Mehrwert f\u00fcr das Kundenerlebnis, den Logistikfluss und den Wertfluss von Ende zu Ende schaffen.<\/div><\/div><div class=\"flip-box-back\"><div class=\"flip-box-back-inner\"><h3 class=\"flip-box-heading-back\">End-to-End-Prozess<\/h3>\n<p>Von der Erfassung der Serviceanfrage,<\/p>\n<p>zur Material- und Technikerplanung,<\/p>\n<p>mobilen Abwicklung<\/p>\n<p>bis zur Rechnungsstellung.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-flip-box-wrapper fusion-column col-lg-6 col-md-6 col-sm-6\"><div class=\"fusion-flip-box flip-right\" tabindex=\"0\"><div class=\"flip-box-inner-wrapper\"><div class=\"flip-box-front\" style=\"--awb-background-color-front:var(--awb-custom_color_1);\"><div class=\"flip-box-front-inner\"><h3 class=\"flip-box-heading\">Erfahrene Consultants<\/h3>Zertifiziert nicht nur in SAP FSM, sondern auch in S\/4HANA zur gleichen Zeit. Alle Seniority Level Profile, voll motiviert<\/div><\/div><div class=\"flip-box-back\"><div class=\"flip-box-back-inner\"><h3 class=\"flip-box-heading-back\">Prozess-Know-how<\/h3>\n<p>Serviceprozesse<\/p>\n<p>Au\u00dfendienstprozesse<\/p>\n<p>Planungsprozesse<\/p>\n<p>Anbindung an FICO<\/p>\n<p>Integration in die Materialwirtschaft<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"hxmsuite\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:var(--awb-color1);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-one\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:50;line-height:var(--awb-typography1-line-height);\"><h3><span class=\"title_underline\">Funktionen<\/span><\/h3><\/h1><\/div><div class=\"fusion-text fusion-text-4\"><p>SAP FSM beinhaltet ein Skill Management zur Verwaltung der Qualifikationen der Techniker. Dadurch ist es m\u00f6glich, f\u00fcr bestimmte Eins\u00e4tze nur Techniker mit entsprechender Qualifikation einzuplanen.<\/p>\n<\/div><div class=\"fusion-text fusion-text-5\"><p>SAP FSM bietet eine intelligente Planung, um sowohl eigene Techniker als auch externe Dienstleister den jeweiligen Serviceabrufen zuzuordnen. Die Zuweisung kann manuell oder automatisch auf der Grundlage von drei Faktoren erfolgen:<\/p>\n<\/div><ul style=\"--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>je nach zeitlicher Verf\u00fcgbarkeit der Techniker<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>je nach F\u00e4higkeiten und Qualifikationen der Techniker<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>je nach geografischer N\u00e4he der Techniker zum Einsatzort<\/p>\n<\/div><\/li><\/ul><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-left:200px;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-1 content-boxes-icon-on-top content-left equal-height\" style=\"--awb-title-color:var(--awb-color5);--awb-hover-accent-color:var(--awb-color3);--awb-circle-hover-accent-color:var(--awb-color3);--awb-item-margin-bottom:40px;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:var(--awb-color2);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><span style=\"height:82px;width:82px;line-height:42px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-custom_color_1);box-sizing:content-box;border-radius:50%;\"><i style=\"border-color:var(--awb-custom_color_1);border-width:1px;background-color:var(--awb-custom_color_1);box-sizing:content-box;height:80px;width:80px;line-height:80px;border-radius:50%;position:relative;top:auto;left:auto;margin:0;border-radius:50%;font-size:40px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-user-friends fas circle-yes\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">Crowd Service<\/h2><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-right:200px;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-2 content-boxes-icon-on-top content-left equal-height\" style=\"--awb-title-color:var(--awb-color5);--awb-hover-accent-color:var(--awb-color3);--awb-circle-hover-accent-color:var(--awb-color3);--awb-item-margin-bottom:40px;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:var(--awb-color2);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><span style=\"height:82px;width:82px;line-height:42px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-custom_color_1);box-sizing:content-box;border-radius:50%;\"><i style=\"border-color:var(--awb-custom_color_1);border-width:1px;background-color:var(--awb-custom_color_1);box-sizing:content-box;height:80px;width:80px;line-height:80px;border-radius:50%;position:relative;top:auto;left:auto;margin:0;border-radius:50%;font-size:40px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-concierge-bell fas circle-yes\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">Self-Service-Portal f\u00fcr Kunden <\/h2><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-3 content-boxes-icon-on-top content-left equal-height\" style=\"--awb-title-color:var(--awb-color5);--awb-hover-accent-color:var(--awb-color3);--awb-circle-hover-accent-color:var(--awb-color3);--awb-item-margin-bottom:40px;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:var(--awb-color2);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><span style=\"height:82px;width:82px;line-height:42px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-custom_color_1);box-sizing:content-box;border-radius:50%;\"><i style=\"border-color:var(--awb-custom_color_1);border-width:1px;background-color:var(--awb-custom_color_1);box-sizing:content-box;height:80px;width:80px;line-height:80px;border-radius:50%;position:relative;top:auto;left:auto;margin:0;border-radius:50%;font-size:40px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-mobile-alt fas circle-yes\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">Mobile Field Service Management<\/h2><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\"><p style=\"text-align: center;\">SAP<br \/>\nField Service<br \/>\nManagement<\/p><\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-4 content-boxes-icon-on-top content-left equal-height\" style=\"--awb-title-color:var(--awb-color5);--awb-hover-accent-color:var(--awb-color3);--awb-circle-hover-accent-color:var(--awb-color3);--awb-item-margin-bottom:40px;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:var(--awb-color2);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><span style=\"height:82px;width:82px;line-height:42px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-custom_color_1);box-sizing:content-box;border-radius:50%;\"><i style=\"border-color:var(--awb-custom_color_1);border-width:1px;background-color:var(--awb-custom_color_1);box-sizing:content-box;height:80px;width:80px;line-height:80px;border-radius:50%;position:relative;top:auto;left:auto;margin:0;border-radius:50%;font-size:40px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-desktop fas circle-yes\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">Planung und Disposition<\/h2><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-left:125px;--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-5 content-boxes-icon-on-top content-left\" style=\"--awb-title-color:var(--awb-color5);--awb-hover-accent-color:var(--awb-color3);--awb-circle-hover-accent-color:var(--awb-color3);--awb-item-margin-bottom:40px;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:var(--awb-color2);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><span style=\"height:82px;width:82px;line-height:42px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-custom_color_1);box-sizing:content-box;border-radius:50%;\"><i style=\"border-color:var(--awb-custom_color_1);border-width:1px;background-color:var(--awb-custom_color_1);box-sizing:content-box;height:80px;width:80px;line-height:80px;border-radius:50%;position:relative;top:auto;left:auto;margin:0;border-radius:50%;font-size:40px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-comment-dots fas circle-yes\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">Smartforms &amp; Feedback<\/h2><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:100px;--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-6 content-boxes-icon-on-top content-left\" style=\"--awb-title-color:var(--awb-color5);--awb-hover-accent-color:var(--awb-color3);--awb-circle-hover-accent-color:var(--awb-color3);--awb-item-margin-bottom:40px;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:var(--awb-color2);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><span style=\"height:82px;width:82px;line-height:42px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-custom_color_1);box-sizing:content-box;border-radius:50%;\"><i style=\"border-color:var(--awb-custom_color_1);border-width:1px;background-color:var(--awb-custom_color_1);box-sizing:content-box;height:80px;width:80px;line-height:80px;border-radius:50%;position:relative;top:auto;left:auto;margin:0;border-radius:50%;font-size:40px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-chart-bar fas circle-yes\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">Analysen und Berichte<\/h2><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-right:125px;--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-7 content-boxes-icon-on-top content-left\" style=\"--awb-title-color:var(--awb-color5);--awb-hover-accent-color:var(--awb-color3);--awb-circle-hover-accent-color:var(--awb-color3);--awb-item-margin-bottom:40px;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:var(--awb-color2);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><span style=\"height:82px;width:82px;line-height:42px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-custom_color_1);box-sizing:content-box;border-radius:50%;\"><i style=\"border-color:var(--awb-custom_color_1);border-width:1px;background-color:var(--awb-custom_color_1);box-sizing:content-box;height:80px;width:80px;line-height:80px;border-radius:50%;position:relative;top:auto;left:auto;margin:0;border-radius:50%;font-size:40px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-cloud fas circle-yes\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">IoT Enabled Field Service<\/h2><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-6\"><p>Neben dem Planungstool bietet es auch eine mobile App (f\u00fcr IOS, Android, Windows), mit der der Techniker alle f\u00fcr den Serviceeinsatz bereitgestellten Informationen (Kunde, Fehlerbeschreibung, Maschine, Dokumente, Checklisten) einsehen kann. Der Techniker kann auch Stunden, Material, Spesen und Kilometer f\u00fcr den Serviceeinsatz zur\u00fcckmelden. SAP FSM stellt dem Endkunden vor Ort einen Servicebericht zur Verf\u00fcgung, der alle vom Techniker erbrachten Leistungen auflistet. Die Leistungen werden durch die Unterschrift des Kunden auf dem mobilen Ger\u00e4t best\u00e4tigt.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-7\"><h3>Haben Sie anspruchsvolle Anforderungen in Ihrem SAP FSM-Projekt?<\/h3>\n<p>Nachdem wir Ihre Gesch\u00e4ftsf\u00e4lle definiert haben, passen unsere erfahrenen Consultants das System an Ihre Bed\u00fcrfnisse an.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-one\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:50;line-height:var(--awb-typography1-line-height);\"><h2><span class=\"title_underline\">Integrationsszenarien<\/span><\/h2><\/h1><\/div><div class=\"fusion-text fusion-text-8\"><p>Es gibt verschiedene M\u00f6glichkeiten, SAP FSM zu nutzen:<\/p>\n<\/div><ul style=\"--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;\" class=\"fusion-checklist fusion-checklist-2 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Standalone-Nutzung von SAP FSM: Serviceabrufe werden ausschlie\u00dflich in SAP FSM erstellt und verarbeitet.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Anbindung der Service Cloud an SAP FSM: Aus einem Service-Ticket der Service Cloud (CX) wird ein Serviceabruf erstellt. Wenn der Serviceabruf abgeschlossen ist, wird das Service-Ticket aktualisiert und mit Feedback-Informationen versehen.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Ausgel\u00f6st durch das SAP ERP-System wird ein Serviceabruf erstellt. Wenn der Serviceabruf abgeschlossen ist, wird der Serviceauftrag aktualisiert und mit R\u00fcckmeldeinformationen versehen.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_hover_color: #fa9769;--link_color: #fa9769;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-color:#d1d1d1;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:80px;--awb-padding-right:30px;--awb-padding-bottom:80px;--awb-padding-left:30px;--awb-padding-top-small:30px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-background-color:#00161e;--awb-background-image:linear-gradient(180deg, var(--awb-color2) 0%,var(--awb-color5) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-animated\" style=\"--awb-padding-bottom-medium:0px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-margin-bottom-medium:60px;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.3\" data-animationOffset=\"top-into-view\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-row\"><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:#ffffff;--awb-margin-top:0px;--awb-margin-bottom:55px;--awb-sep-color:#d1d1d1;--awb-font-size:var(--awb-typography1-font-size);\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:var(--awb-typography1-text-transform);--fontSize:48;line-height:var(--awb-typography1-line-height);\"><h2><strong>WIE SIEHT DAS INTEGRATIONSSZENARIO IN IHREM SAP FSM PROJEKT AUS?<\/strong><\/h2><\/h2><\/div><div class=\"fusion-text fusion-text-9 fusion-text-no-margin black-background\" style=\"--awb-font-size:16px;--awb-line-height:1.7;--awb-letter-spacing:0px;--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:#ffffff;--awb-margin-top:0px;--awb-margin-bottom:50px;\"><p>Egal ob Sie CX Service Cloud, S\/4HANA Service, SAP CS oder eine andere Software integrieren wollen \u2013 wir helfen Ihnen bei der Implementierung.<\/p>\n<\/div><div class=\"fusion-tabs fusion-tabs-1 classic vertical-tabs icon-position-left mobile-mode-accordion\" style=\"--awb-title-border-radius-top-left:0px;--awb-title-border-radius-top-right:0px;--awb-title-border-radius-bottom-right:0px;--awb-title-border-radius-bottom-left:0px;--awb-content-padding-top:10px;--awb-content-padding-right:60px;--awb-content-padding-bottom:35px;--awb-content-padding-left:60px;--awb-title-padding-top:35px;--awb-title-padding-right:60px;--awb-title-padding-bottom:35px;--awb-title-padding-left:60px;--awb-title-font-size:21px;--awb-title-text-transform:capitalize;--awb-title-line-height:1.2;--awb-title-letter-spacing:-0.015em;--awb-alignment:start;--awb-inactive-color:var(--awb-color2);--awb-title-text-color:var(--awb-custom_color_1);--awb-title-active-text-color:var(--awb-color2);--awb-background-color:var(--awb-color1);--awb-border-color:var(--awb-custom_color_1);--awb-active-border-color:var(--awb-color5);\"><div class=\"nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-c28f834aa7b63340521\" aria-selected=\"true\" id=\"fusion-tab-servicecloudzusapfsm\" href=\"#tab-c28f834aa7b63340521\"><h5 class=\"fusion-tab-heading\">Service Cloud zu SAP FSM<\/h5><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-9c147f6a290893bc536\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-saps\/4hanacsoderecccszusapfsm\" href=\"#tab-9c147f6a290893bc536\"><h5 class=\"fusion-tab-heading\">SAP S\/4HANA CS oder ECC CS zu SAP FSM<\/h5><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-6456a62a22a99976d8b\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-saps\/4hanaservicezusapfsm\" href=\"#tab-6456a62a22a99976d8b\"><h5 class=\"fusion-tab-heading\">SAP S\/4HANA Service zu SAP FSM<\/h5><\/a><\/li><\/ul><\/div><div class=\"tab-content\"><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-c28f834aa7b63340521\" aria-selected=\"true\" id=\"mobile-fusion-tab-servicecloudzusapfsm\" href=\"#tab-c28f834aa7b63340521\"><h5 class=\"fusion-tab-heading\">Service Cloud zu SAP FSM<\/h5><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix in active\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-servicecloudzusapfsm\" id=\"tab-c28f834aa7b63340521\">\n<p style=\"text-align: center;\"><strong>Das Ticket aus der Service-Cloud l\u00f6st den Serviceabruf in SAP FSM aus. Die Planung und mobile Ausf\u00fchrung des Services erfolgt \u00fcber SAP FSM. Zus\u00e4tzliche Service Cloud \u2013 SAP S\/4HANA Integration ist m\u00f6glich.<\/strong><\/p>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-9c147f6a290893bc536\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-saps\/4hanacsoderecccszusapfsm\" href=\"#tab-9c147f6a290893bc536\"><h5 class=\"fusion-tab-heading\">SAP S\/4HANA CS oder ECC CS zu SAP FSM<\/h5><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-saps\/4hanacsoderecccszusapfsm\" id=\"tab-9c147f6a290893bc536\">\n<p style=\"text-align: center;\">Verbinden Sie SAP CS mit SAP FSM \u00fcber den Connector f\u00fcr SAP ERP. Implementieren Sie umfassende Einstellungen f\u00fcr Ihre Serviceprozesse und den Au\u00dfendienst. Ausl\u00f6sen des FSM-Serviceabrufs aus PM\/CS-Meldung, PM\/CS-Auftrag, PS-Netzplan oder PSP-Element. Integration der Materialwirtschaft aus dem ERP-System. Greifen Sie auf die Stammdaten des ERP-Systems zur\u00fcck.<\/p>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-6456a62a22a99976d8b\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-saps\/4hanaservicezusapfsm\" href=\"#tab-6456a62a22a99976d8b\"><h5 class=\"fusion-tab-heading\">SAP S\/4HANA Service zu SAP FSM<\/h5><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-saps\/4hanaservicezusapfsm\" id=\"tab-6456a62a22a99976d8b\">\n<p style=\"text-align: center;\">Verbinden Sie S\/4HANA Service (mit erweiterter Ausf\u00fchrung) mit SAP FSM. Implementieren Sie umfassende Einstellungen f\u00fcr Ihre Serviceprozesse und den Au\u00dfendienst. Ausl\u00f6sen des FSM Serviceabrufs aus dem Serviceauftrag oder dem abrechenbaren Instandhaltungsauftrag. Integration der Materialwirtschaft aus dem ERP-System. Greifen Sie auf die Stammdaten des ERP-Systems zur\u00fcck.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:var(--awb-color1);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-text fusion-title-size-three\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:24;line-height:var(--awb-typography1-line-height);\"><h2>Add-ons f\u00fcr SAP FSM<\/h2>\n<h3>Sie ben\u00f6tigen ein spezielles Add-on f\u00fcr SAP FSM?<\/h3><\/h3><\/div><div class=\"fusion-text fusion-text-10\"><p>CNT kann Ihnen helfen, das richtige Add-on zu finden, um SAP FSM f\u00fcr Ihre Bed\u00fcrfnisse zu erweitern. Gemeinsam mit unseren Partnern k\u00f6nnen wir das richtige Add-on implementieren, um Ihren Prozess zu verbessern.<\/p>\n<\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-3 fusion-columns-total-3 fusion-content-boxes-8 content-boxes-icon-with-title content-left equal-height box-item-wrapper\" style=\"--awb-backgroundcolor:var(--awb-custom_color_1);--awb-iconcolor:var(--awb-color2);--awb-hover-accent-color:var(--awb-color2);--awb-circle-hover-accent-color:var(--awb-color2);\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:var(--awb-custom_color_1);--awb-iconcolor:var(--awb-color2);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover content-box-column-first-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon link-type-text content-icon-wrapper-yes icon-hover-animation-none\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" style=\"float:left;\" href=\"https:\/\/opusm.ch\/sap-fsm-add-on\/\" target=\"_self\"><div class=\"icon\"><span style=\"height:62px;width:62px;line-height:32px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-custom_color_1);box-sizing:content-box;border-radius:50%;\"><i style=\"border-color:var(--awb-custom_color_1);border-width:1px;background-color:var(--awb-custom_color_1);box-sizing:content-box;height:60px;width:60px;line-height:60px;border-radius:50%;position:relative;top:auto;left:auto;margin:0;border-radius:50%;font-size:30px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-calendar-alt fas circle-yes\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">SAP FSM For Outlook<\/h2><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p style=\"text-align: center;\">MS Outlook-Integration:<\/p>\n<p>Outlook Connector f\u00fcr Office 365<\/p>\n<p>Erweiterung, die Dienstzuweisungen mit dem Outlook-Kalender des Technikers synchronisiert.<\/p>\n<p>Schaffen Sie Transparenz \u00fcber die Verf\u00fcgbarkeit von Technikern<\/p>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-custom_color_1);--awb-iconcolor:var(--awb-color2);\" class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover \"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon link-type-text content-icon-wrapper-yes icon-hover-animation-none\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" style=\"float:left;\" href=\"https:\/\/opusm.ch\/sap-fsm-add-on\/\" target=\"_self\"><div class=\"icon\"><span style=\"height:62px;width:62px;line-height:32px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-custom_color_1);box-sizing:content-box;border-radius:50%;\"><i style=\"border-color:var(--awb-custom_color_1);border-width:1px;background-color:var(--awb-custom_color_1);box-sizing:content-box;height:60px;width:60px;line-height:60px;border-radius:50%;position:relative;top:auto;left:auto;margin:0;border-radius:50%;font-size:30px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-comments fas circle-yes\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">ObiFox<\/h2><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p style=\"text-align: center;\">MS Teams-Integration: Der Techniker greift auf die Servicehistorie der<br \/>\nEinrichtung zu, um den erfahrenen Techniker \u00fcber Einzel-\/Gruppenchats oder<br \/>\nAnrufe zu identifizieren und zu kontaktieren.<\/p>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-custom_color_1);--awb-iconcolor:var(--awb-color2);\" class=\"fusion-column content-box-column content-box-column content-box-column-3 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon link-type-text content-icon-wrapper-yes icon-hover-animation-none\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" style=\"float:left;\" href=\"https:\/\/www.teamviewer.com\/en\/products\/frontline\/solutions\/xassist\/\" target=\"_self\"><div class=\"icon\"><span style=\"height:62px;width:62px;line-height:32px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-custom_color_1);box-sizing:content-box;border-radius:50%;\"><i style=\"border-color:var(--awb-custom_color_1);border-width:1px;background-color:var(--awb-custom_color_1);box-sizing:content-box;height:60px;width:60px;line-height:60px;border-radius:50%;position:relative;top:auto;left:auto;margin:0;border-radius:50%;font-size:30px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-search fas circle-yes\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">Frontline xAssist <\/h2><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p style=\"text-align: center;\">Virtuelle Fehlersuche von \u00fcberall<\/p>\n<p style=\"text-align: center;\">Fernsupport mit einem oder mehreren Usern<\/p>\n<p>Mit Augmented Reality (AR) k\u00f6nnen Sie sofort virtuelles Fachwissen teilen:<br \/>\n\u2013 Live-Zeiger<br \/>\n\u2013 On-Screen-Anmerkungen<br \/>\n\u2013 Automatische Zeichenerkennung<br \/>\n\u2013 Whiteboard<\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-9 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-text fusion-title-size-one\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:50;line-height:var(--awb-typography1-line-height);\">H\u00c4UFIG GESTELLTE <span class=\"title_underline\">FRAGEN<\/span> ZU SAP FIELD SERVICE MANAGEMENT (SAP FSM)<\/h1><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:var(--awb-typography4-font-size);--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:var(--awb-color3);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color1);--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);--awb-icon-box-color:var(--awb-color8);--awb-toggle-hover-accent-color:var(--awb-color5);--awb-title-font-family:var(--awb-typography1-font-family);--awb-title-font-weight:var(--awb-typography1-font-weight);--awb-title-font-style:var(--awb-typography1-font-style);--awb-title-font-size:16px;--awb-content-font-family:var(--awb-typography4-font-family);--awb-content-font-weight:var(--awb-typography4-font-weight);--awb-content-font-style:var(--awb-typography4-font-style);\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-5909-1\"><div class=\"fusion-panel panel-default panel-46dba6e32dcc0b36a fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_46dba6e32dcc0b36a\"><a aria-expanded=\"false\" aria-controls=\"46dba6e32dcc0b36a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5909-1\" data-target=\"#46dba6e32dcc0b36a\" href=\"#46dba6e32dcc0b36a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Was ist SAP Field Service Management?<\/span><\/a><\/h4><\/div><div id=\"46dba6e32dcc0b36a\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_46dba6e32dcc0b36a\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>SAP Field Service Management ist eine Softwarel\u00f6sung, die Unternehmen bei der Verwaltung ihrer Au\u00dfendienstaktivit\u00e4ten unterst\u00fctzt. Die Software bietet ein umfassendes, proaktives und KI-gest\u00fctztes Au\u00dfendienstmanagement, mit dem Kundenprobleme schneller gel\u00f6st werden k\u00f6nnen. Mit SAP Field Service Management k\u00f6nnen Techniker alles auf einen Blick sehen und detaillierte Serviceberichte von einem mobilen Ger\u00e4t aus erstellen. Disponenten k\u00f6nnen Vorg\u00e4nge schnell verfolgen und genehmigen, was Zeit spart und die Produktivit\u00e4t erh\u00f6ht.<\/p>\n<p>SAP Field Service Management unterst\u00fctzt Unternehmen bei der zentralen Planung und Disposition, der Kommunikation in Echtzeit, der Optimierung von Routen, der Ausf\u00fchrung von Aufgaben und der Gewinnung von Erkenntnissen durch Datenanalysen. Diese Verfahren verbessern die betriebliche Effizienz und den Kundenservice im Au\u00dfendienst.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-d0cebb85753749e70 fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d0cebb85753749e70\"><a aria-expanded=\"false\" aria-controls=\"d0cebb85753749e70\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5909-1\" data-target=\"#d0cebb85753749e70\" href=\"#d0cebb85753749e70\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Was sind die Vorteile von SAP Field Service Management?<\/span><\/a><\/h4><\/div><div id=\"d0cebb85753749e70\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_d0cebb85753749e70\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>SAP Field Service Management identifiziert schnell die am besten geeigneten Techniker auf der Grundlage von freien Kapazit\u00e4ten, der r\u00e4umlichen N\u00e4he und der Qualifikation der Techniker.<\/p>\n<p>Es harmonisiert Front- und Back-Office-Prozesse, erm\u00f6glicht eine effektive Kommunikation zwischen Teams, reduziert Fehler und verbessert die Kundenzufriedenheit.<\/p>\n<p>SAP Field Service Management unterst\u00fctzt die Bem\u00fchungen um Nachhaltigkeit durch eine effiziente Serviceerbringung, die \u00fcberm\u00e4\u00dfige CO<sub>2<\/sub>-Emissionen vermeidet.<\/p>\n<p>Durch die Optimierung von Prozessen und den intelligenten Einsatz von Au\u00dfendienstmitarbeitenden k\u00f6nnen Unternehmen ihre Produktivit\u00e4t und ihr Umsatzpotenzial maximieren und gleichzeitig die Betriebskosten unter Kontrolle halten.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-712878e97375cff20 fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_712878e97375cff20\"><a aria-expanded=\"false\" aria-controls=\"712878e97375cff20\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5909-1\" data-target=\"#712878e97375cff20\" href=\"#712878e97375cff20\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">F\u00fcr wen wurde SAP Field Service Management entwickelt?<\/span><\/a><\/h4><\/div><div id=\"712878e97375cff20\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_712878e97375cff20\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>SAP Field Service Management ist eine cloudbasierte L\u00f6sung, die daf\u00fcr entwickelt wurde, Kundenprobleme im Bereich der durchg\u00e4ngigen Au\u00dfendienstverwaltung zu l\u00f6sen. Sie ist f\u00fcr Unternehmen konzipiert, die einen Au\u00dfendienst betreiben und ihre Au\u00dfendiensttechniker, Disponenten und andere Ressourcen verwalten m\u00fcssen. Die Software unterst\u00fctzt Unternehmen bei der zentralen Planung und Disposition, der Kommunikation in Echtzeit, der Optimierung von Routen, der Ausf\u00fchrung von Aufgaben und der Analyse von Daten. Diese Verfahren verbessern die betriebliche Effizienz und den Kundenservice im Au\u00dfendienst.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":587,"menu_order":30,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-5898","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>SAP Field Service Management | CNT<\/title>\n<meta name=\"description\" content=\"SAP Field Service Management: FSM Beratung \u2713 Successfactors Consulting \u2713 \u25ba Jetzt SAP FSM Beratung anfordern\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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