{"id":2635,"date":"2023-04-03T12:47:30","date_gmt":"2023-04-03T10:47:30","guid":{"rendered":"https:\/\/www.cnt-online.com\/portfolio\/sap-crm-cx\/sap-service-cloud\/"},"modified":"2024-01-18T09:53:49","modified_gmt":"2024-01-18T08:53:49","slug":"sap-service-cloud-die-revolution-im-kundenservice-cnt","status":"publish","type":"page","link":"https:\/\/www.cnt-online.com\/de\/portfolio\/sap-crm-cx\/sap-service-cloud-die-revolution-im-kundenservice-cnt\/","title":{"rendered":"SAP Service Cloud"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\">\t\t\t\t\t<div class=\"fusion-slider-container fusion-slider-sc-cx-crm-header-2 fusion-slider-134 full-width-slider\" style=\"height:400px; max-width:100%;\" data-id=\"134\" data-full_height=\"\">\n\t\t\t\t\t\t<style type=\"text\/css\">.fusion-slider-134 .flex-direction-nav a {width:63px;height:63px;line-height:63px;font-size:25px;}<\/style>\t\t\t\t\t\t<div class=\"fusion-slider-loading\">Loading...<\/div>\n\t\t\t\t\t\t<div class=\"tfs-slider flexslider main-flex full-width-slider\" data-slider_width=\"100%\" data-slider_height=\"400px\" data-full_screen=\"0\" data-parallax=\"0\" data-nav_arrows=\"1\" data-nav_arrow_size=\"25px\" data-nav_box_width=\"63px\" data-nav_box_height=\"63px\" data-slideshow_speed=\"7000\" data-loop=\"0\" data-autoplay=\"1\" data-orderby=\"date\" data-order=\"DESC\" data-animation=\"fade\" data-animation_speed=\"600\" data-typo_sensitivity=\"1\" data-typo_factor=\"1.5\" style=\"max-width:100%;\">\n\t\t\t\t\t\t\t<ul class=\"slides\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li data-mute=\"yes\" data-loop=\"yes\" data-autoplay=\"yes\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"slide-content-container slide-content-center\" style=\"display: none;\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-content\" style=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"heading with-bg\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-title-sc-wrapper\" style=\"background-color: rgba(0,0,0, 0.4);\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-font-size:60px;\"><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:60;line-height:1.33;\">CNT makes your CX & CRM Run<\/h1><\/div>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"caption \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-title-sc-wrapper\" style=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-font-size:24px;\"><h3 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:24;line-height:1.58;\">Langfristige Kundenbeziehungen durch Customer Experience<\/h3><\/div>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tfs-button-1\"><div ><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"\/about\/contact\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Kontaktieren Sie uns!<\/span><\/a><\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"background background-image\" style=\"background-image: url(https:\/\/www.cnt-online.com\/wp-content\/uploads\/My-project-1-86.png);max-width:100%;height:400px;filter: progid:DXImageTransform.Microsoft.AlphaImageLoader(src='https:\/\/www.cnt-online.com\/wp-content\/uploads\/My-project-1-86.png', sizingMethod='scale');\" data-imgwidth=\"2560\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><h2><span lang=\"DE\">SAP Service Cloud<\/span><\/h2>\n<p style=\"font-weight: 400;\"><span class=\"TextRun SCXW97942412 BCX0\" lang=\"DE-AT\" xml:lang=\"DE-AT\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW97942412 BCX0\">Die SAP Service Cloud optimiert Ihren Kundenservice durch digitale L\u00f6sungen. Schaffen Sie eine <\/span><\/span><strong><span class=\"TextRun SCXW97942412 BCX0\" lang=\"DE-AT\" xml:lang=\"DE-AT\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW97942412 BCX0\">nahtlose Customer Journey<\/span><\/span><\/strong><span class=\"TextRun SCXW97942412 BCX0\" lang=\"DE-AT\" xml:lang=\"DE-AT\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW97942412 BCX0\"> und erm\u00f6glichen Sie Ihren Kunden, flexibel und einfach mit Ihnen in Kontakt zu treten <\/span><span class=\"NormalTextRun SCXW97942412 BCX0\">\u2013<\/span><span class=\"NormalTextRun SCXW97942412 BCX0\"> unabh\u00e4ngig von Zeit und Ort. <\/span><\/span><\/p>\n<\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-4 fusion-columns-total-4 fusion-content-boxes-1 content-boxes-icon-with-title content-left fusion-delayed-animation\" style=\"--awb-iconcolor:var(--awb-color2);--awb-margin-top:20px;--awb-hover-accent-color:var(--awb-color5);--awb-circle-hover-accent-color:var(--awb-color5);\" data-animation-delay=\"800\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:var(--awb-color2);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-3 col-md-3 col-sm-3 fusion-content-box-hover content-box-column-first-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade fusion-animated\" data-animationType=\"flipiny\" data-animationDuration=\"3.0\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\" style=\"-webkit-animation-duration: 800ms;animation-duration: 800ms;\"><span style=\"height:42px;width:42px;line-height:22px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-color2);box-sizing:content-box;border-radius:50%;\"><i style=\"border-color:var(--awb-color2);border-width:1px;background-color:var(--awb-color1);box-sizing:content-box;height:40px;width:40px;line-height:40px;border-radius:50%;position:relative;top:auto;left:auto;margin:0;border-radius:50%;font-size:20px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-cogs fas circle-yes\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">AUTOMATISIERUNG<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p><span class=\"TextRun SCXW181772289 BCX0\" lang=\"DE-AT\" xml:lang=\"DE-AT\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW181772289 BCX0\">Automatisierte Ticketprozesse und fortschrittliche Case-Management-Funktionen erleichtern die Bearbeitung verbundener Serviceanfragen f\u00fcr eine effiziente und nahtlose Serviceerfahrung.<\/span><\/span><\/p>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:var(--awb-color2);\" class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-3 col-md-3 col-sm-3 fusion-content-box-hover \"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade fusion-animated\" data-animationType=\"flipiny\" data-animationDuration=\"3.0\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\" style=\"-webkit-animation-duration: 800ms;animation-duration: 800ms;\"><span style=\"height:42px;width:42px;line-height:22px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-color2);box-sizing:content-box;border-radius:50%;\"><i style=\"border-color:var(--awb-color2);border-width:1px;background-color:var(--awb-color1);box-sizing:content-box;height:40px;width:40px;line-height:40px;border-radius:50%;position:relative;top:auto;left:auto;margin:0;border-radius:50%;font-size:20px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-history fas circle-yes\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">ECHTZEIT-REAKTION<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p><span class=\"NormalTextRun SCXW140289340 BCX0\">Nutzen Sie die Omnichannel-Integration der SAP Service Cl<\/span><span class=\"NormalTextRun SCXW140289340 BCX0\">oud, um in Echtzeit auf Kundenanfragen aus sozialen Medien, E-Mails<\/span><span class=\"NormalTextRun SCXW140289340 BCX0\">, Chats und anderen Kan\u00e4len<\/span><span class=\"NormalTextRun SCXW140289340 BCX0\"> zu reagieren.<\/span><\/p>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:var(--awb-color2);\" class=\"fusion-column content-box-column content-box-column content-box-column-3 col-lg-3 col-md-3 col-sm-3 fusion-content-box-hover \"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade fusion-animated\" data-animationType=\"flipiny\" data-animationDuration=\"3.0\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\" style=\"-webkit-animation-duration: 800ms;animation-duration: 800ms;\"><span style=\"height:42px;width:42px;line-height:22px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-color2);box-sizing:content-box;border-radius:50%;\"><i style=\"border-color:var(--awb-color2);border-width:1px;background-color:var(--awb-color1);box-sizing:content-box;height:40px;width:40px;line-height:40px;border-radius:50%;position:relative;top:auto;left:auto;margin:0;border-radius:50%;font-size:20px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-robot fas circle-yes\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">KI-EINSATZ<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p><span class=\"TextRun SCXW167242266 BCX0\" lang=\"DE-AT\" xml:lang=\"DE-AT\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW167242266 BCX0\">Die eingebettete KI f\u00fchrt Stimmungsanalysen durch,\u00a0<\/span><span class=\"NormalTextRun SCXW167242266 BCX0\">gibt ma\u00dfgeschneiderte L\u00f6sungsvorschl\u00e4ge und klassifiziert Kundentickets, um <\/span><span class=\"NormalTextRun SCXW167242266 BCX0\">maximale Serviceorientierung zu gew\u00e4hrleisten.<\/span><\/span><\/p>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:var(--awb-color2);\" class=\"fusion-column content-box-column content-box-column content-box-column-4 col-lg-3 col-md-3 col-sm-3 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade fusion-animated\" data-animationType=\"flipiny\" data-animationDuration=\"3.0\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\" style=\"-webkit-animation-duration: 800ms;animation-duration: 800ms;\"><span style=\"height:42px;width:42px;line-height:22px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-color2);box-sizing:content-box;border-radius:50%;\"><i style=\"border-color:var(--awb-color2);border-width:1px;background-color:var(--awb-color1);box-sizing:content-box;height:40px;width:40px;line-height:40px;border-radius:50%;position:relative;top:auto;left:auto;margin:0;border-radius:50%;font-size:20px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-smile-beam fas circle-yes\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:var(--awb-typography1-line-height);\">SERVICEORIENTIERUNG<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p><span class=\"NormalTextRun SCXW51576687 BCX0\">Erf\u00fcllen<\/span><span class=\"NormalTextRun SCXW51576687 BCX0\"> Sie spielend leicht die Anspr\u00fcche Ihrer Kunden im Kundenservice und maximieren Sie die Kundenzufriedenheit, indem Sie eine reibungslose Serviceerfahrung bieten.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:var(--awb-color2);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column black-background\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\" style=\"--awb-text-color:var(--awb-custom_color_1);\"><h2><span lang=\"DE\">Ihre Vorteile <\/span><\/h2>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><ul style=\"--awb-iconcolor:var(--awb-color1);--awb-textcolor:var(--awb-color1);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check-circle fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><span class=\"TextRun SCXW236295104 BCX0\" lang=\"DE-AT\" xml:lang=\"DE-AT\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW236295104 BCX0\">l<\/span><span class=\"NormalTextRun SCXW236295104 BCX0\">eistungsstarke Cloudl\u00f6sung \u2013<\/span><span class=\"NormalTextRun SCXW236295104 BCX0\">\u00a0skalierbar, flexibel und auf Ihre Bed\u00fcrfnisse zugeschnitten<\/span><\/span><span class=\"EOP SCXW236295104 BCX0\" data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check-circle fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<div><span lang=\"DE\">Die intelligente Omnichannel-Integration erreicht Ihre Kunden im richtigen Moment auf den richtigen Kan\u00e4len.<\/span><\/div>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check-circle fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><span class=\"TextRun SCXW88090867 BCX0\" lang=\"DE-AT\" xml:lang=\"DE-AT\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW88090867 BCX0\">Durch optimierte Probleml\u00f6sungen gestalten Sie nachhaltige Kundenbeziehungen und sichern damit<\/span><span class=\"NormalTextRun SCXW88090867 BCX0\"> Ihren<\/span><span class=\"NormalTextRun SCXW88090867 BCX0\"> langfristigen Unternehmenserfolg.<\/span><\/span><\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-carousel fusion-image-carousel-auto fusion-image-carousel-1 awb-image-carousel-top-below-caption\"><div class=\"awb-carousel awb-swiper awb-swiper-carousel awb-swiper-dots-position-bottom awb-carousel--carousel awb-imageframe-style awb-imageframe-style-below awb-imageframe-style-1\" data-layout=\"carousel\" data-autoplay=\"yes\" data-autoplayspeed=\"2500\" data-autoplaypause=\"no\" data-columns=\"1\" data-columnsmedium=\"0\" data-columnssmall=\"0\" data-itemmargin=\"13\" data-itemwidth=\"180\" data-touchscroll=\"no\" data-freemode=\"no\" data-imagesize=\"auto\" data-scrollitems=\"0\" data-centeredslides=\"no\" data-rotationangle=\"50\" data-depth=\"100\" data-speed=\"500\" data-shadow=\"no\" style=\"--awb-columns:1;--awb-caption-title-color:var(--awb-color3);--awb-caption-text-color:var(--awb-color3);--awb-caption-margin-top:20px;\"><div class=\"swiper-wrapper awb-image-carousel-wrapper fusion-flex-align-items-center\"><div class=\"swiper-slide\"><div class=\"fusion-carousel-item-wrapper\"><div class=\"fusion-image-wrapper hover-type-none\"><img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.cnt-online.com\/wp-content\/uploads\/Tickets-SAP-Cloud-for-Customer.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.cnt-online.com\/wp-content\/uploads\/Tickets-SAP-Cloud-for-Customer-200x113.jpg 200w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Tickets-SAP-Cloud-for-Customer-300x169.jpg 300w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Tickets-SAP-Cloud-for-Customer-400x225.jpg 400w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Tickets-SAP-Cloud-for-Customer-600x338.jpg 600w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Tickets-SAP-Cloud-for-Customer-768x432.jpg 768w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Tickets-SAP-Cloud-for-Customer-800x450.jpg 800w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Tickets-SAP-Cloud-for-Customer-1024x576.jpg 1024w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Tickets-SAP-Cloud-for-Customer-1200x675.jpg 1200w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Tickets-SAP-Cloud-for-Customer-1536x864.jpg 1536w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Tickets-SAP-Cloud-for-Customer.jpg 1920w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/div><div class=\"awb-imageframe-caption-container\" style=\"text-align:center;\"><div class=\"awb-imageframe-caption\"><h6 class=\"awb-imageframe-caption-title\">Tickets\u00fcbersicht &#8211;  SAP Sales &#038; Service Cloud<\/h6><\/div><\/div><\/div><\/div><div class=\"swiper-slide\"><div class=\"fusion-carousel-item-wrapper\"><div class=\"fusion-image-wrapper hover-type-none\"><img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.cnt-online.com\/wp-content\/uploads\/Service-Dashboard-SAP-Cloud-for-Customer.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.cnt-online.com\/wp-content\/uploads\/Service-Dashboard-SAP-Cloud-for-Customer-200x113.jpg 200w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Service-Dashboard-SAP-Cloud-for-Customer-300x169.jpg 300w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Service-Dashboard-SAP-Cloud-for-Customer-400x225.jpg 400w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Service-Dashboard-SAP-Cloud-for-Customer-600x338.jpg 600w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Service-Dashboard-SAP-Cloud-for-Customer-768x432.jpg 768w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Service-Dashboard-SAP-Cloud-for-Customer-800x450.jpg 800w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Service-Dashboard-SAP-Cloud-for-Customer-1024x576.jpg 1024w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Service-Dashboard-SAP-Cloud-for-Customer-1200x675.jpg 1200w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Service-Dashboard-SAP-Cloud-for-Customer-1536x864.jpg 1536w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Service-Dashboard-SAP-Cloud-for-Customer.jpg 1920w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/div><div class=\"awb-imageframe-caption-container\" style=\"text-align:center;\"><div class=\"awb-imageframe-caption\"><h6 class=\"awb-imageframe-caption-title\">Service Dashboard \u2013 SAP Sales &#038; Service Cloud<\/h6><\/div><\/div><\/div><\/div><div class=\"swiper-slide\"><div class=\"fusion-carousel-item-wrapper\"><div class=\"fusion-image-wrapper hover-type-none\"><img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.cnt-online.com\/wp-content\/uploads\/2711-Preisauskunft-Schalungen-SAP-Cloud-for-Customer.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.cnt-online.com\/wp-content\/uploads\/2711-Preisauskunft-Schalungen-SAP-Cloud-for-Customer-200x113.jpg 200w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/2711-Preisauskunft-Schalungen-SAP-Cloud-for-Customer-300x169.jpg 300w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/2711-Preisauskunft-Schalungen-SAP-Cloud-for-Customer-400x225.jpg 400w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/2711-Preisauskunft-Schalungen-SAP-Cloud-for-Customer-600x338.jpg 600w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/2711-Preisauskunft-Schalungen-SAP-Cloud-for-Customer-768x432.jpg 768w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/2711-Preisauskunft-Schalungen-SAP-Cloud-for-Customer-800x450.jpg 800w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/2711-Preisauskunft-Schalungen-SAP-Cloud-for-Customer-1024x576.jpg 1024w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/2711-Preisauskunft-Schalungen-SAP-Cloud-for-Customer-1200x675.jpg 1200w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/2711-Preisauskunft-Schalungen-SAP-Cloud-for-Customer-1536x864.jpg 1536w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/2711-Preisauskunft-Schalungen-SAP-Cloud-for-Customer.jpg 1920w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/div><div class=\"awb-imageframe-caption-container\" style=\"text-align:center;\"><div class=\"awb-imageframe-caption\"><h6 class=\"awb-imageframe-caption-title\">Belegfluss &#8211; SAP Sales &#038; Service Cloud<\/h6><\/div><\/div><\/div><\/div><div class=\"swiper-slide\"><div class=\"fusion-carousel-item-wrapper\"><div class=\"fusion-image-wrapper hover-type-none\"><img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.cnt-online.com\/wp-content\/uploads\/Besuche-SAP-Cloud-for-Customer.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.cnt-online.com\/wp-content\/uploads\/Besuche-SAP-Cloud-for-Customer-200x113.jpg 200w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Besuche-SAP-Cloud-for-Customer-300x169.jpg 300w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Besuche-SAP-Cloud-for-Customer-400x225.jpg 400w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Besuche-SAP-Cloud-for-Customer-600x338.jpg 600w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Besuche-SAP-Cloud-for-Customer-768x432.jpg 768w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Besuche-SAP-Cloud-for-Customer-800x450.jpg 800w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Besuche-SAP-Cloud-for-Customer-1024x576.jpg 1024w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Besuche-SAP-Cloud-for-Customer-1200x675.jpg 1200w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Besuche-SAP-Cloud-for-Customer-1536x864.jpg 1536w, https:\/\/www.cnt-online.com\/wp-content\/uploads\/Besuche-SAP-Cloud-for-Customer.jpg 1920w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/div><div class=\"awb-imageframe-caption-container\" style=\"text-align:center;\"><div class=\"awb-imageframe-caption\"><h6 class=\"awb-imageframe-caption-title\">Besuche &#8211; SAP Sales &#038; Service Cloud<\/h6><\/div><\/div><\/div><\/div><\/div><div class=\"awb-swiper-button awb-swiper-button-prev\"><i class=\"awb-icon-angle-left\" aria-hidden=\"true\"><\/i><\/div><div class=\"awb-swiper-button awb-swiper-button-next\"><i class=\"awb-icon-angle-right\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3\"><h2><span lang=\"DE\">Kernfunktionalit\u00e4ten<\/span><\/h2>\n<\/div><ul style=\"--awb-iconcolor:var(--awb-color8);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;\" class=\"fusion-checklist fusion-checklist-2 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check-circle fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><span class=\"TextRun SCXW117628138 BCX0\" lang=\"DE-AT\" xml:lang=\"DE-AT\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW117628138 BCX0\">effizientes <\/span><span class=\"NormalTextRun SCXW117628138 BCX0\">Service-Ticket-Management<\/span><\/span><span class=\"EOP SCXW117628138 BCX0\" data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check-circle fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><span class=\"TextRun SCXW84532094 BCX0\" lang=\"DE-AT\" xml:lang=\"DE-AT\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW84532094 BCX0\">nahtloser <\/span><span class=\"NormalTextRun SCXW84532094 BCX0\">Omnichannel-Service<\/span><\/span><span class=\"EOP SCXW84532094 BCX0\" data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check-circle fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><span class=\"TextRun SCXW151414285 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW151414285 BCX0\">innovative CTI-Integration<\/span> <span class=\"NormalTextRun SCXW151414285 BCX0\">(Computer Telep<\/span><span class=\"NormalTextRun SCXW151414285 BCX0\">hony Integration)<\/span><\/span><span class=\"EOP SCXW151414285 BCX0\" data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check-circle fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><span class=\"TextRun SCXW147314866 BCX0\" lang=\"DE-AT\" xml:lang=\"DE-AT\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW147314866 BCX0\">intelligente<\/span><span class=\"NormalTextRun SCXW147314866 BCX0\"> Ticketklassifizierung<\/span><\/span><span class=\"EOP SCXW147314866 BCX0\" data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check-circle fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><span class=\"TextRun SCXW268234348 BCX0\" lang=\"DE-AT\" xml:lang=\"DE-AT\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW268234348 BCX0\">Zugriff auf <\/span><span class=\"NormalTextRun SCXW268234348 BCX0\">Wissensdatenbank<\/span><span class=\"NormalTextRun SCXW268234348 BCX0\">en<\/span><\/span><span class=\"EOP SCXW268234348 BCX0\" data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check-circle fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><span class=\"TextRun SCXW147452769 BCX0\" lang=\"DE-AT\" xml:lang=\"DE-AT\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW147452769 BCX0\">dynamische Workflows & Freigabeprozesse<\/span><\/span><span class=\"EOP SCXW147452769 BCX0\" data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check-circle fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><span class=\"TextRun SCXW78763547 BCX0\" lang=\"DE-AT\" xml:lang=\"DE-AT\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW78763547 BCX0\">Kunden und Inte<\/span><span class=\"NormalTextRun SCXW78763547 BCX0\">ressenten<\/span><span class=\"NormalTextRun SCXW78763547 BCX0\"> verwalten<\/span><\/span><span class=\"EOP SCXW78763547 BCX0\" data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check-circle fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><span class=\"TextRun SCXW230793927 BCX0\" lang=\"DE-AT\" xml:lang=\"DE-AT\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW230793927 BCX0\">leistungsstarke Reporting- und Analysefunktionen<\/span><\/span><span class=\"EOP SCXW230793927 BCX0\" data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:var(--awb-color2);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_2 1_2 fusion-flex-column black-background\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4\" style=\"--awb-text-color:var(--awb-custom_color_1);\"><h2><span lang=\"DE\">Integration<\/span><\/h2>\n<h2><\/h2>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><ul style=\"--awb-iconcolor:var(--awb-color1);--awb-textcolor:var(--awb-color1);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;\" class=\"fusion-checklist fusion-checklist-3 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check-circle fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>SAP ERP & SAP S\/4HANA<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check-circle fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>SAP Analytics Cloud<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check-circle fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>SAP Field Service Management (SAP FSM)<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-check-circle fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Groupware Integration<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:var(--awb-color1);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-5\"><div>\n<h2><span lang=\"DE\">H\u00e4ufige Fragen<\/span><\/h2>\n<\/div>\n<p style=\"font-weight: 400;\">SAP SE bietet <strong>diverse SAP Cloud Services zur Prozessautomatisierung <\/strong>an. <span class=\"TextRun SCXW233404470 BCX0\" lang=\"DE-AT\" xml:lang=\"DE-AT\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW233404470 BCX0\">Hier finden Sie eine Zusammenfassung h\u00e4ufig gestellter Fragen zur SAP Service Cloud.<\/span><\/span><span class=\"EOP SCXW233404470 BCX0\" data-ccp-props=\"\">\u00a0<\/span><\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:var(--awb-typography4-font-size);--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:var(--awb-color3);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color1);--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);--awb-icon-box-color:var(--awb-color8);--awb-toggle-hover-accent-color:var(--awb-color5);--awb-title-font-family:var(--awb-typography1-font-family);--awb-title-font-weight:var(--awb-typography1-font-weight);--awb-title-font-style:var(--awb-typography1-font-style);--awb-title-font-size:16px;--awb-content-font-family:var(--awb-typography4-font-family);--awb-content-font-weight:var(--awb-typography4-font-weight);--awb-content-font-style:var(--awb-typography4-font-style);\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-4034-1\"><div class=\"fusion-panel panel-default panel-ab839f8f26c7556a4 fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ab839f8f26c7556a4\"><a aria-expanded=\"false\" aria-controls=\"ab839f8f26c7556a4\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-4034-1\" data-target=\"#ab839f8f26c7556a4\" href=\"#ab839f8f26c7556a4\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">F\u00fcr welche Unternehmen ist SAP Service Cloud geeignet?<\/span><\/a><\/h4><\/div><div id=\"ab839f8f26c7556a4\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_ab839f8f26c7556a4\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span class=\"TextRun SCXW171635064 BCX0\" lang=\"DE-AT\" xml:lang=\"DE-AT\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW171635064 BCX0\">Unabh\u00e4ngig von der Unternehmensgr\u00f6\u00dfe entwickelt<\/span><span class=\"NormalTextRun SCXW171635064 BCX0\">\u00a0<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW171635064 BCX0\">SAP<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW171635064 BCX0\"> Cloudl<\/span><span class=\"NormalTextRun SCXW171635064 BCX0\">\u00f6sungen, die sich perfekt an die Bed\u00fcrfnisse von <strong>kleinen, mittelst\u00e4ndischen und gro\u00dfen Unternehmen<\/strong> anpassen. Um Ihren Service optimal zu gestalten, empfehlen wir eine kundennahe Ausrichtung, um einzigartige Erlebnisse zu schaffen.<\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-566d78bc0d3b548db fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_566d78bc0d3b548db\"><a aria-expanded=\"false\" aria-controls=\"566d78bc0d3b548db\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-4034-1\" data-target=\"#566d78bc0d3b548db\" href=\"#566d78bc0d3b548db\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Wann lohnt sich der Einsatz der SAP Service Cloud?<\/span><\/a><\/h4><\/div><div id=\"566d78bc0d3b548db\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_566d78bc0d3b548db\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span class=\"TextRun SCXW48980494 BCX0\" lang=\"DE-AT\" xml:lang=\"DE-AT\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW48980494 BCX0\">Die SAP Service Cloud entlastet Ihre Serviceabteilung besonders effektiv, wenn Kunden Sie \u00fcber verschiedene Kan\u00e4le wie Facebook, Twitter, Instagram, per E-Mail oder telefonisch kontaktieren. Der Fokus liegt dabei auf der <strong>kundennahen Betreuung<\/strong> im After-Sales-Prozess, von der Anfrage bis zur Problembehebung. Dieses c<\/span><span class=\"NormalTextRun SCXW48980494 BCX0\">loud<\/span><span class=\"NormalTextRun SCXW48980494 BCX0\">basierte System erg\u00e4nzt Ihre <\/span><span class=\"NormalTextRun SCXW48980494 BCX0\">Customer-Experience<\/span><span class=\"NormalTextRun SCXW48980494 BCX0\">-Strategie sinnvoll und tr\u00e4gt dazu bei, ganzheitlich positive Erlebnisse zu schaffen.<\/span><\/span><span class=\"EOP SCXW48980494 BCX0\" data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-f967f81d77c23cdb1 fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_f967f81d77c23cdb1\"><a aria-expanded=\"false\" aria-controls=\"f967f81d77c23cdb1\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-4034-1\" data-target=\"#f967f81d77c23cdb1\" href=\"#f967f81d77c23cdb1\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Kann ich die SAP Service Cloud mit SAP Field Service Management kombinieren?<\/span><\/a><\/h4><\/div><div id=\"f967f81d77c23cdb1\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_f967f81d77c23cdb1\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span class=\"TextRun SCXW67836011 BCX0\" lang=\"DE-AT\" xml:lang=\"DE-AT\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW67836011 BCX0\">Durch eine <strong>nahtlose Integration<\/strong> zwischen SAP Service Cloud und SAP Field Service Management (SAP FSM) wird die <strong>l\u00fcckenlose Abbildung des gesamten Serviceprozesses<\/strong> erm\u00f6glicht \u2013 angefangen von der Klassifizierung von Serviceanfragen bis hin zur Problembehebung vor Ort durch mobile ServicetechnikerInnen.<\/span><\/span><span class=\"EOP SCXW67836011 BCX0\" data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":775,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-2635","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.2) - 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